If a purchase has not been received and the seller says it was reshipped, how long do I have to open a resolution with the seller. They were purchased March 27 and seller says it was returned because they were damaged and he shipped them again April 9. It is now May 3 and I have not received them. I have paid by paypal and I worry that if nothing is said after so many days I may lose out on opening a case.
If a purchase has not been received and the seller says it was reshipped, how long do I have to open a resolution with the seller. They were purchased March 27 and seller says it was returned because they were damaged and he shipped them again April 9. It is now May 3 and I have not received them. I have paid by paypal and I worry that if nothing is said after so many days I may lose out on opening a case.
You have 45 days. If you don't have the item by May 8 or 9 open a case. Final day to open is May 10.
If Paypal doesn't help, and I would suggest opening your case today, you can then go to the credit card you actually paid with.( Paypal is a mediator which masks your financial information from the seller)
Cards have longer deadlines. Call the 1-800 customer service number and start a chargeback.
That varies by credit card, some can be quite short, you got to read the credit card fine print. I have one card that only allows 30 days from the statement date on which the purchase appeared (so a 31 to 60 day range). Most though are a bit more generous. And cards some are nicely setup so that you can start your claim directly through their website.
