I'm sure all sellers have come up with their own way to deal with troublesome buyers. I find in the last month I have had quite a few buyers that are giving me quite the headache. I had a buyer today claim that they had a dress come with holes b/w the seams that they needed to be fixed. here is the email
Hi, I received this dress a few days ago and just realized when i put it on for an event this weekend that there are 4 large holes between the sequin band and the dress. I would like some kind of compensation for the defect. I brought the dress to the seamstress and she said it would talk $15 to fix. I think $20 would be a reasonable amount since I have to spend the time to get it fixed. Please advise. Thank you.
Now does anyone find it odd that they would take it to a seamstress before contacting the seller? and secondly this buyer has left negatives for their last 3 purchases. I don't know if it's a scam or if it's a leigtimate problem. I'm pretty good about finding any flaws before shipments... but what would you say to this buyer? what would you compensate? If we start offering refunds for the sake of DSR ratings more and more buyers are going to take advantage. I have another dress that's fine and can be exchanged.
In my head i think to myself if you purchased a damaged item from a store would you really ask to be comensated addtional money for having to drive down to exchange it? That's why I think it's a bit much, why do people online feel that they can get away with this sort of behaviour.
Advice would be greatly appreciated.
Alyson
