c!~~_7.JPG "kalvin@ebay.com"){kind=avatar}
w~~_7.JPG "pjcdn2005"){kind=avatar}
Hi Kalvin and colleagues! I thought I'd get this question in early to avoid the "rush". 
EBay has been doing a lot of monkeying around with the FB/history pages recently. At one point "View Item" disappeared, along with other transaction details, depending on whether you were looking at buyer or seller information. Now it all seems to be back. Yesterday and today when I looked at other (Canadian) sellers' FB pages, I could see all the usual transaction details, including "View Item". Was eBay just testing removal of transaction details to see what the response would be, or is this still a planned permanent removal. My view is that, despite the problems of complete transparency, it abandons the underlying credo of eBay as a completely open marketplace.
The other thing that I'm quite stunned about is that I can no longer see my own transaction details (as a buyer) on my own FB page. How is this a good thing for buyers or sellers? I used to use my FB pages as a means of finding sellers I'd purchased from before. Now that will be far more difficult, and frankly I probably won't bother searching elsewhere.
Can anyone on the eBay staff comment on the rationale behind these seemingly senseless changes? Is there any appreciation at H.O. for the frustration and sense of unbalance this constant, unannounced fiddling with the site causes? Has anyone considered that buyers may get fed up with this place looking and acting differently from one day to the next, and simply go elsewhere? I'm very concerned about this issue, and there's been virtually no meaningful input from eBay about it.
Thanks.
@lady.stark wrote:
The "View Item" link is gone from MY OWN feedback page! Why can't I see the items that *I* bought?
Hi lady.stark,
When I look at your Feedback page, I don't see that you've purchased anything since July 2012, which is why the View Item link isn't appearing. Your Purchase History in your My eBay should have some info available.
Thanks,
@rose-dee wrote:
Kalvin, please take a look at my FB page -- I've made recent purchases, and I can't see anything, not even the descriptions of the items, let alone "View Item". Is this, as someone has said, "collateral damage"? I am rather upset about its loss.
By the way, the "My EBay/Purchase History" feature is useless for anything older than 60 days. The beauty of the FB history was that it was permanent, and even though the "View Item" feature disappeared after a few weeks, the description and price didn't. It was very useful and handy, now it's gone.
Please tell us the rationale behind these illogical changes.
Hi rose-dee,
Raphael's just in the midst of replying to your original post - please sit tight 🙂
@rose-dee wrote:
Hi Kalvin and colleagues! I thought I'd get this question in early to avoid the "rush".
EBay has been doing a lot of monkeying around with the FB/history pages recently. At one point "View Item" disappeared, along with other transaction details, depending on whether you were looking at buyer or seller information. Now it all seems to be back. Yesterday and today when I looked at other (Canadian) sellers' FB pages, I could see all the usual transaction details, including "View Item". Was eBay just testing removal of transaction details to see what the response would be, or is this still a planned permanent removal. My view is that, despite the problems of complete transparency, it abandons the underlying credo of eBay as a completely open marketplace.
The other thing that I'm quite stunned about is that I can no longer see my own transaction details (as a buyer) on my own FB page. How is this a good thing for buyers or sellers? I used to use my FB pages as a means of finding sellers I'd purchased from before. Now that will be far more difficult, and frankly I probably won't bother searching elsewhere.
Can anyone on the eBay staff comment on the rationale behind these seemingly senseless changes? Is there any appreciation at H.O. for the frustration and sense of unbalance this constant, unannounced fiddling with the site causes? Has anyone considered that buyers may get fed up with this place looking and acting differently from one day to the next, and simply go elsewhere? I'm very concerned about this issue, and there's been virtually no meaningful input from eBay about it.
Thanks.
Hi rose-dee,
Last spring, we announced a huge overhaul of the eBay marketplace which started with the unveiling of our new logo. The changes that you are talking about are all part of that overhaul. As we continue to implement these changes (there are a lot more to come), things might not always roll out as smoothly as we had planned. That's just the reality of working on such a system as the eBay site. I can't speak specifically about what caused the recent fluctuations in how the FB page looks, but I can safely say that things should stabilize shortly. I apologize for the inconvenience this may cause.
Regarding your use of the FB page as a transaction history, please note that this was never the intended use for that page. As we continue to evolve towards the next iteration of eBay, please use your Purchase History located in My eBay to track past transactions and find the sellers you dealt with.
Lastly, I assure you that we carefully consider the impact of the changes we make to the site and test new features out as much as possible before we roll them out. I totally appreciate your comments, which I will share with the appropriate team.
Thanks!
@rose-dee wrote:
Kalvin, please take a look at my FB page -- I've made recent purchases, and I can't see anything, not even the descriptions of the items, let alone "View Item". Is this, as someone has said, "collateral damage"? I am rather upset about its loss.
By the way, the "My EBay/Purchase History" feature is useless for anything older than 60 days. The beauty of the FB history was that it was permanent, and even though the "View Item" feature disappeared after a few weeks, the description and price didn't. It was very useful and handy, now it's gone.
Please tell us the rationale behind these illogical changes.
Your Purchase History shows you everything you purchased in the past 3 years. For items older than 60 days, you have to look at the archived items.
Make sure everyone enters this contest!!
https://promotions.mardenkane.com/ebay/joytoyou/register.cfm
@rosscd57 wrote:
Hi!
I sell for about five months a year in the winter in the Collectibles and Consumer Electronics categories. I only sell about 40 items during that time period, for sales of about $6,000 to $8,000 per year.
I looked at getting store but when I did the math, I seemed to me that it was not really worth it.
Do you mind giving me your opinion?
Hi rosscd57,
Sounds like you've got it all figured out - we wouldn't advise to kick up your overhead costs if you know the return on investment isn't there 🙂
Thanks,
@pjcdn2005 wrote:
When viewing my summary page on selling manager on .com it gives 'Listing improvement suggestions'. One of the suggestions is that I change a bracelet to the watch section. I assume this is because that particular company makes watches but it doesn't make much sense to put it under the wrong category.
Ebay suggests that I have 49 items that need item specifics. I'm quite diligent about filling in specifics when I list so that surprised me. When I checked to see what the suggestions were, they were not pertinent for that item.
Ebay also suggests that I add something in the new condition description field so that 'buyers know what to expect'. That is definitely necessary at times but many of my items are 'new without tags' which simply means that when I purchased the new items from a retailer or wholesaler, there were no tags Since my listings already says that they are new without tags...what exactly am I supposed to put in the condition description field?
As far as search is concerned, am I less likely to be found in search just because I haven't filled in ebay's suggestions? I realize that if someone searches using a term that I don't have listed in my item specifics, then the item might not be found...but I'm wondering if ebay intentionally penalizes sellers for not filling out all of their suggestions?
Hi pjcdn2005,
Without having looked at your My eBay, it sounds like you are getting false positives, by that I mean the systems that detect improvement opportunities are hitting your items based on wrong assumptions. I'll take your case to the appropriate team to see if we can use that to better the system. In the meantime, if the suggestions don't make sense, don't follow them. You shouldn't be penalized in Search because of that, as long as you do specify what the item condition is (new, used, etc.) in the Item Specifics.
About the item condition description field: this field is intended for you to summarize the info you are already putting in your item specifics and/or description. Putting something there will help your sales since it shows up right at the top of your listing (prospective buyers don't have to scroll down to get to it) and is way more prominent than your item specifics and description when someone looks at your listing on a mobile phone.
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