If you bought them from China they are counterfeit.
You can get a refund by going to the Resolution Centre* and starting a dispute, but you will have to return them with Delivery Confirmation which is expensive ($40 and up).
You have 60 days to leave feedback. The most effective feedback is calm and factual. No caps or exclamation points.
At the same time you will be asked to leave Detailed Seller Ratings. The normal Rating is Five. The lowest Rating is ONE. No rating is a free pass.
*Or you could go to the credit card you actually paid from and phone the 1-800 customer service number and ask about a chargeback. They may not require you to return the product with expensive DC, especially if they are fakes.
