Hmmm... that seems very strange - you could be right. It is definitely how my experience has with ebaykeywords.CA. The first time I started a campaign, someone actually got back to me with a question I had, but they still failed to run any of my banner ads, and have never replied to any of my emails for my REFUND since (up to 8 emails later now...)
So, that was a little discouraging... they actually recommended to be to go to the .COM site, and they said that the .CA site had't finished its "beta testing"... anyways, they still didn't refund my $ so I wouldn't recommend them at this point 😞
I've had no troubles with my .COM campaigns though, but I'll log in and will let you know if I find any new glitches there 🙂
Best of luck, and I hope you get this figured out. Can you contact EBAY directly about it?
Take Care,
YGV 🙂