" because I may come back and ask for compensation"
Unfortunately it has happened before and cost eBay and many other companies millions of dollars when lawyers decided to take the case and go to court.
If you want to communicate directly with an eBay-Canada staffer you can contact eBay-Canada every week, for the weekly Chat session (most Wednesday afternoon and early Thursday):
http://community.ebay.ca/t5/Weekly-Chat-Session/bd-p/23000000073
Things were different in the last century when we could communicate directly with eBay management and make suggestions that were accepted and implemented.
eBay was small then. It is a different world now.