seller did not ship. resoultion ended case early, without cause.

[insulholic]

The item did not arrive. I waited a couple extra weeks since it was coming from overseas.  I then contacted the seller and asked for a replacement be sent. A couple days later the seller indicated replacement was sent and would be 20 days coming. Interesting coincidence  that ebay  resolution is for a 21 day period. I waited until two days before ebay said they would close the case April 6. I tried to contact them all day on April 4 but their site was " oops, we have had a technical difficulty, please try again later"  down. The next morning, April 5 which is still a day before ebay said the case would automatically close, I receive noticed that they have closed it. I gave the seller a chance to make it right, waited patiently 5 months for an item, followed ebay rules to the letter. Ebay knows it's site was down for an extended period, ebay auto system closes a case early is just WRONG. I do feel ebay should set this right. james

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[lady.stark · Accepted solution]

Open a case on PayPal. You have 180 days from date of payment to do it. But it's better doing it now.

Did you pay with a credit card through PayPal? If so, you can also call them to see if they can do something. Good luck!

[insulholic · Accepted solution]

paypal refered me back to the Resoultion center. Did I miss a step?

[lady.stark · Accepted solution]

There is also a Resolution Center on PayPal. Here's the link: https://www.paypal.com/disputes/

[insulholic · Accepted solution]

I've asked the seller for a refund. As far as I know, we are on good terms. I'll see what happens then maybe try the paypal resoultion center. Your link took me to a different place than I was earlier today. thanks.

[insulholic · Accepted solution]

lady.stark, THANK YOU for the suggestion and link to Paypal resoultion Center. I would not have thought of that on my own. Paypal did come through with a refund today. It was not a large amount, I will double it and send a donation to the Cancer Society. It wasn't so much about the money but the way it was handled.