w~~_7.JPG "pjcdn2005"){kind=avatar}
Hi everyone -
Opening the chat for your questions. I'll begin working on answers for you tomorrow.
Thanks,
Tyler
Thanks for your questions everyone! I will continue working on answers and provide them tomorrow.
Tyler
@cumos55 wrote:
I found a seller that appears to be using his email address as his eBay ID.
I suspect this is not acceptable.
Contact me and I will forward a link to this seller.
Hi @cumos55 - depending on when the seller's account was begun that may be allowed. Accounts prior to our 'store name' policy in 2003/4 are grandfathered in. If you find they are younger than that please consider reporting it to CS so they can review.
Thanks!
@around_again_records wrote:
Hi: Could you direct me to a link that will give detailed information on how Managed Payments will work for a seller. Questions I would like answered are: Do deposits get paid to my bank account after each transaction no matter the amount, or do they get deposited on a monthly/weekly...basis. How do I set things up to pay for shipping.
Most of what I have found to read just tells me how wonderful managed payments will be, but does not really provide much information on details.
Hi @around_again_records! I have a few required disclaimers to provide (they're below in italics if you're interested) but in a rare treat I think I can address your specific questions!
Payouts within managed payments are either 'Daily*' or 'Weekly'. The default setting is daily payouts but you can change that within your settings.
*Daily payouts means funds that are available for payout will be pushed to your bank once a day on weekdays. This can sometimes feel confusing and can make for a headache when trying to resolve your books. Most folks I've seen on the .com boards use the weekly payout setting. This means that on a specific day of the week (Tuesdays on .com) all your available funds for the past week are pushed to your bank.
Shipping within payments is a mixed bag right now. Currently, for most members there is not an eBay-platform solution. This means you'd need to use Shippo or the outside postal vendor of your choice, but would not be able to access funds for shipping immediately (not until they get paid out to your bank account).
There are increasing rumors that we're going to see the previously announced eBay Label Platform very shortly (In fact I even found a thread from another member who was invited to it earlier this month). With eBay Labels you'd be able to use your pending funds as bankroll for printing out shipping.
Help Pages that may be informative are here and here, required disclaimer below.
_____________
As someone who is not an expert on managed payments I may not be able to address your question in its entirety. If you have been notified to register for managed payments you are able to request a call back from a payments-trained teammate by accessing any of the Help Pages related to payments and using the 'Have us call you' feature at the bottom of the page.
The information provided is accurate as of today's date (December 18 2020) but may become outdated in the future. If you are reading this at a later date please consider checking the Help Pages or request a call back from a managed payments teammate who can provide the most up to date information.
@pjcdn2005 wrote:
Tyler 2 weeks ago I mentioned that the international standard estimated delivery times to Canada on .com listings were showing buyers a 3-6 week (appro 9-23 business days) delivery time. Actually all generic international options..economy and expedited were showing the exact same delivery frame which makes no sense. I realize that not all sellers who use the generic options are in Canada but few or no expedited or standard options are going to take that long from anywhere in the world to Canada.
Considering that their standard shipping from outside of the US (to the US) only gives a 4-10 business days (plus handling ) delivery time, the 3 + weeks for standard and expedited is ridiculous.
Have they given you any indication that this will be fixed soon? I’ve had zero Canadian buyers for .com listed items in the past month or so and that could be part of the reason why.
A reminder that before these eta were put in, there was NO specified delivery time on .com to Canada with generic standard delivery ....I’m not sure about expedited or economy. Perhaps more reasonable est. delivery times would be 4-10 bus days plus handing for standard and 1-5 business days + handling for expedited?
Hi @pjcdn2005 - this may have something to do with the extension of delivery dates. I've burrowed into a few holes on this one and haven't found anything. I'm going to escalate and see if I can get something (anything) more definitive!
@pjcdn2005 wrote:
Asking for another member that posted on the discussion boards earlier. Once a return has been accepted, is there currently a 5 business day deadline for buyers to get their return in the mail or is that deadline still extended? If so, how long do they have?
Hi @pjcdn2005 - there's a couple of factors at play, but the maximum time for a buyer to ship the item back is around 15 business days from the date the seller accepted the return (if buyer is paying shipping) or the date the seller provided a means of return (if seller is responsible for shipping).
This is 'in general' info - so if you have an unusual return, or a cross-border one, please contact CS for specifics in case there are exceptions at play.
Thanks!
@cumos55 wrote:
In Reply number 2...
An email has been sent to Tyler about that seller that appears to be using an email address as an eBay ID.
Oops! Sorry I didn't see this one before replying @cumos55. My email is a wasteland right now, but I'm hoping things slow down next week so I can review them before the holiday.
@ypdc_dennis wrote:
Why is ebay.CA using Canada Post pre-covid19 delivery standards for calculated shipping?
It is raising buyer expectations far too high for arrival time.
I've temporarily ended most of my calculated shipping listing for the next few days until the arrives before Xmas delivery dates disappear from calculated shipping.
....
Canada Post December 14: SPECIAL UPDATE: STATUS OF THE NETWORK
Canada Post has continued to work hard throughout the year to deliver on the increased demands as the country has worked to combat COVID-19. We began ramping up early for the peak holiday season given the potential demands and the need to maintain important safety measures. Our processing plants have been operating around the clock, processing record volumes which then go out for delivery each day. To help, we’ve added more than 4,000 seasonal employees, increased our fleet by more than 1,000 vehicles, worked with commercial customers to manage inductions and, throughout it all, encouraged Canadians to shop and ship as early as possible.
Peak season demand beyond projections
What we are seeing now is the full impact of the changes Canadians are making in response to safety and travel restrictions. Canadians are not only shopping online in record numbers for gifts and everyday items, we’ve seen a huge influx of customers at the post offices shipping gifts to replace their traditional holiday visits. We understand the importance of every item.
The result has been an unprecedented demand on our network as we maintain safety measures at each step of the process. Even with processing and delivery moving well with additional resources, there is a limit to what we can safely process and deliver.
We continue to monitor the situation closely and respond accordingly
Looking ahead, with parcel volumes expected to continue at these levels, we want to inform you of some important dates. We’ve revised our shipping deadlines/cut-off dates and ask you to please take them into consideration when shipping and setting expectations with your customers. We remain committed to reliable and timely service and understand the importance of delivering items before Christmas.
REVISED HOLIDAY CUT-OFF MAILING DATES
Canada Post Xpresspost deadline: December 17
Canada Post Priority deadline: December 18
-..-
Hi @ypdc_dennis - I know that we're taking several factors into consideration when it comes to EDDs - but I'll make sure that this is reported for review.
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