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The tracking number feature is broken since a few months. I reported it, but apparently no one cared to fix it. Here is the problem: yesterday, I sold 5 items to one buyer, all items were shipped together, so there is one tracking number only. The tracking works on the first item only. Doesn't update on the items 2-5. However, all of them work on CP/USPS websites. It will result in 4 defects for "tracking not validated". Any suggestion? I tried everything, removed and uploaded again to every item separately, as both - CP and USPS - no difference at all, always the same result. Here a screenshot of what will happen next:
The info is false - if I click on every tracking separately, it shows updates on CP/USPS websites. However, on Ebay website is marked as "no carrier scan", except for the first item. I am still above the required 95% validation, but if this error starts to accumulate, I will finally loose my TR Plus status and all associated privilegies.
This started with the introduction of the discounted Tracked Packet. There is no problem with ChitChats multi-tracking. Unfortunately, my ChitChats branch closed for Xmas/New Year, so I was forced to use CP.
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@38e_avenue wrote:The tracking number feature is broken since a few months. I reported it, but apparently no one cared to fix it. Here is the problem: yesterday, I sold 5 items to one buyer, all items were shipped together, so there is one tracking number only. The tracking works on the first item only. Doesn't update on the items 2-5. However, all of them work on CP/USPS websites. It will result in 4 defects for "tracking not validated". Any suggestion? I tried everything, removed and uploaded again to every item separately, as both - CP and USPS - no difference at all, always the same result. Here a screenshot of what will happen next:
The info is false - if I click on every tracking separately, it shows updates on CP/USPS websites. However, on Ebay website is marked as "no carrier scan", except for the first item. I am still above the required 95% validation, but if this error starts to accumulate, I will finally loose my TR Plus status and all associated privilegies.
This started with the introduction of the discounted Tracked Packet. There is no problem with ChitChats multi-tracking. Unfortunately, my ChitChats branch closed for Xmas/New Year, so I was forced to use CP.
Did you use CP or eBay Labels?
This is directly from the eBay December Newsletter. It should work the same way for CP/Fedex.
Upon purchasing your label, your tracking number will be automatically uploaded to your order, and you can drop off your items at one of over 1500 UPS Access Point® locations across Canada.
Trust UPS to keep your customers happy with packages that show up on time. And with UPS Tracking Support, you’ll always know right where your shipments are.
It should work for either 1 or multiple of the same wb numbers. Sounds like another glitch for eBay to address. I still routinely see eBay tracking with no updates but CP/USPS as showing delivered. Similar to the reports on dot com. And it shouldn't matter if it is ported to eBay or manually entered. As long as it is entered correctly the system "should" validate as being real.
-Lotz
@38e_avenue wrote:I used the Ebay's discounted CP TP. The automatic upload of tracking applies only to the 1st item, and the first tracking works perfectly. The same tracking applied to 4 other items is "dead". Because the buyer made 5 purchases, all of them were paid separately (buyers are now charged immediately after we accept the offer). So I got 5 payments, with 5 shipping charges. I refunded 4 of them. Still, uploading the tracking separately to every item should work, as it works well with ChitChats (I often have bulk-buyers, who buy 2 to 10, or even 80 (!!!) items at once).
All my "not validated" defects show full tracking history, if clicked directly on the tracking number. As a TR Plus seller I must provide 95% of "validated" tracking to keep all my privilegies during 90-day period. Since I sold hundreds of items during the last three months, I am still above the required 95%. But for how long?
This is an obvious error, very easy to verify - why they don't care? Why the false, erroneous data is used to evaluate the service I provide?
Pre tracked being the default for US shipping, the bulk of my orders were shipped using small packet air. Because those tracking numbers were verified delivered they were included in my TSR numbers. Magically when tracked appeared small packet air numbers poofed. I now show inaccurately 73 items shipped for the previous 365 days. 14 out of 15 with verified tracked shipping. The 1 not included was a letter. (That letter was delivered as per feedback received.) Unfortunately that is not considered as valid verification. At this rate it will take something substanially happening to get back my TSRs for shipping to the USA within the next 20 to 25 years. Optimistically speaking.🤣
Suggestion de jour: Revamp TSR's. 100 transactions or 1000.00 is sales. Combined. That 10% is really not a hill of beans but would be a good perk for all the sellers that qualified for it.
-Lotz
Not sure what bulk shipping is? After I accept the offers, the buyer is charged immediately, so no combined shipping is possible anymore. As you know, since some time the buyers are charged instantly if they use the "make offer" feature.
I got today a similar order - a buyer purchased an item, and sent an offer for the second one. I accepted the offer, and Ebay instantly created a second, separate order.
Here how it looks:
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