I'm going to wade right in here and ask an unrelated question but what the heck is this guy doing cutting his lawn in the middle of wintertime? And does he realize batteries don't hold a charge as well when it's -45 degrees Celsius?
I would stick to my guns and politely refuse to send a replacement. It's not your job to do that. You have no idea what he's been doing with that battery this whole time. If a paypal claim is opened, yes, he will have to return it at his expense and you will have no choice but to accept it as an Item Not As Described, probably, and issue a refund for the full purchase price.
But feedback is not relevant on any item sold Nov. 15 at this point. Product Reviews are just that. We have no control whatsoever about what gets written about those. I had a buyer leave three stars for a purchase as a product review saying only he didn't understand currency conversion. I don't sell coins, for the record, this was a toy.
I feel for the guy who has a battery that doesn't work but it's his trouble, not yours. You sold it in good faith. I bought a toy in the summer to give to my son at Christmas and it immediately broke. The manufacturer told me to go blow and I'm five months past recourse with the seller. This means I buy another or fix it myself. These are the breaks, we all face them as consumers. I blame the manufacturer in my case for making a crummy product, not the seller.
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