Hi dutchman48,
You are correct, probably more than you care to know. In last weeks session, in Tyler's response to my 'what do you guys do all day long' query, we learned that Tyler only has four hours per week to dedicate to the weekly chat session and any issues that come from it. His primary tasks are dealing with 'social media'. I expect that Rodney and the others over the past years have been in the same situation where ebay.ca is just an add on to there regular job description. To them ebay.ca is just a fill in so that they can keep their weekly hours in the event that something slacks off elsewhere in their job functions.
From Tyler's response, it is clear that there is no dedicated ebay.ca office. (It would seem to me that a dedicated ebay.ca office/staff would be a must). Once you understand that there is no ebay.ca office you can begin to understand why the shopping cart/check out issue has been going on for so many years without a remedy in sight. The folks that are prime for ebay.ca have no intention of fixing anything ebay.ca because it not their prime objective. Their attention and energies are spent elsewhere.
The weekly session chat could be closed down and everything would stay the same. It is a good place to vent but that is about all. When many of these recurring issues such as the shopping cart/checkout problem come up I have always noticed that the ebay reps (currently Tyler and Rodney) always fail to see the question or issue in its larger scope and they reply focusing on a small point or some grammar technicality most often missing (avoiding) the point entirely. This is a common technic taught in many corporate managerial courses.
I became angry during the previous weekly session when Tyler asked me to PM to him a list of examples of the shopping cart/checkout issue. He forgot that I had sent him a list of the all the June and May issues the week before. Compiling the list took time better used elsewhere and when he asked for another list I realized that he had done absolutely nothing with the list that I sent to him. Further, I realized that Tyler has neither skill set or the authority to fix the problem. I am guessing that Tyler filed my list in his 'no priority' folder. This caused me to be doubly angry because it appears from Tyler's perspective my time has no value.
As you state the weekly sessions are a total disgrace and nothing more than window dressing and spin. This is evident in the small number of regular attendees. There was one bit of progress in this weeks session though, Tyler knew enough not to post the task list again. 🙂
Trying to get ebay to respond to an issue through the weekly sessions is a waste of time. The time is better spent writing additional listings in the hope that a few more buyers make through the checkout.
All the Best,
Fred
PS Due to the scope of the shopping cart/checkout issue that spans various platforms:- To fix the shopping cart/checkout problem a project has to be created where checkout data is collected over time, the data analyzed and the problem(s) identified, a software solution is designed, the coding is done and tested, and finally the solution goes live. Until funding for a project such as this is allocated, the shopping cart is not going to be fixed. Plain and simple, the ebay.ca folks at the weekly session can do nothing.
