Ebay is useless and helps buyers scam sellers

[Anonymous]

Ebay, its customer service and leadership team is useless.

They don't  know how to do simple math, common sense, or shipping practices.

The overall customer service experience is garbage considering the amount fees they charge.

They should be renamed to uselessfeebay

[reallynicestamps]

The phone reps do not work for eBay so don't bother with them. They work for a subcontractor out of Utah.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.


https://twitter.com/askebay?lang=en


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.

[reallynicestamps]

If you gave a specific example of a problem you have faced, the busybodies posters here who are members like yourself may be able to help.

For example did any of the eBay reps suggest using your Buyer Protections available through Paypal or your credit card?