eBay

rosscd57 · ‎04-08-2015

I have not bought anything for a while, however I bought a radio a week or so again and It came in today.

I left positive feedback.

Then I looked at the item in My eBay

On the right hand side instead of a button that says: "View Transaction" It says: "Return Item"

That's the first thing a buyer sees in his/her eBay when an item is received? How encouraging of eBay. How supportive of sellers is that?

In reality - how stupid is that? Do they think any of this through at all?

And that's why !!!!!

YA JUST CAN'T WIN

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Old enough to know better. Young enough to do it again. Crazy enough to try

mr.elmwood · ‎04-08-2015

I win all the time, non stop. The once in awhile sideways turn is by no means losing.

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pierrelebel · ‎04-08-2015

"In reality - how stupid is that? Do they think any of this through at all?"

I totally agree with you. Sometimes the folks busy making changes at eBay forget to look at the real world, how real people react to their messages.

Stupid? Yes, definitely. Not for the first time and, unfortunately, not the last.

cumos55 · ‎04-08-2015

It is not what you see,

It is what you do in response to what you see.

The more times one sees something...that something almost disappears into the background.....

rosscd57 · ‎04-08-2015

@cumos55 wrote:
It is not what you see,

It is what you do in response to what you see.

The more times one sees something...that something almost disappears into the background.....

I do not agree at all.

Repetion becomes reality.

That why they teach - rote because it works.

__________________________________________________________

Old enough to know better. Young enough to do it again. Crazy enough to try

mr.elmwood · ‎04-08-2015

Returns have not, are not, never will be a factor in my business.

Why are you afraid of fear? I'm not.

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cumos55 · ‎04-08-2015

In a learning environment (school) people have to remember what they see.... so that they can answer questions on an exam.

In contrast...

In every day life people will look at many things and not necessarily see it unless they take note of what they are looking at.

The brain remembers many things in passing but much of what is viewed will be in memory and ignored unless really needed...

The return Tab will always be there.... and over time a buyer will ignore it unless it is really needed...

Take a quick look on any page on eBay, ..close it quickly and then draw and label what you saw....you will remember what you use on a regular basis.

Then go back and see what is missing from your drawing...

You can look at it ...but not see it... That is how a brain works.....

pjcdn2005 · ‎04-09-2015

I doesn't see anyone saying that they are afraid...I'm not. But I agree that it is stupid that the most prominent message is about returning an item.

That's certainly not a retail site standard.

recped · ‎04-09-2015

@pjcdn2005 wrote:
I doesn't see anyone saying that they are afraid...I'm not. But I agree that it is stupid that the most prominent message is about returning an item.

That's certainly not a retail site standard.

Most sites I visit have pretty prominent links to Returns spread all over their sites.

The idea is to make make it easier for a buyer WHO ACTUALLY WANTS TO MAKE A RETURN. Buyers who are happy with their item are neither looking at the transaction ever again or have no desire to return an item they are happy with.

The last thing anybody needs is for a buyer who does want to make a return having to jump through hoops to figure out how to do it. They go from slightly annoyed that they need to do a return to completely frustrated if the process is at all difficult to find and navigate.

I see on the US seller boards many sellers who are quite capable of turning an unfortunate return situation into a nightmare because they make life as difficult as possible for the buyer. I guess they hope it will make the return go away but all it does it make the buyer more upset and uncooperative.

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

pjcdn2005 · ‎04-09-2015

@recped wrote:
@pjcdn2005 wrote:
I doesn't see anyone saying that they are afraid...I'm not. But I agree that it is stupid that the most prominent message is about returning an item.

That's certainly not a retail site standard.
Most sites I visit have pretty prominent links to Returns spread all over their sites.

The idea is to make make it easier for a buyer WHO ACTUALLY WANTS TO MAKE A RETURN. Buyers who are happy with their item are neither looking at the transaction ever again or have no desire to return an item they are happy with.

The last thing anybody needs is for a buyer who does want to make a return having to jump through hoops to figure out how to do it. They go from slightly annoyed that they need to do a return to completely frustrated if the process is at all difficult to find and navigate.

I see on the US seller boards many sellers who are quite capable of turning an unfortunate return situation into a nightmare because they make life as difficult as possible for the buyer. I guess they hope it will make the return go away but all it does it make the buyer more upset and uncooperative.

I agree that it shouldn't be difficult to return an item but I think that most sites have that information under the help link, not right in your face. On ebay, if a buyer wants to leave feedback or if they want to ask the seller a question, or perhaps just thank the seller they do go back to that transaction after they receive it. In the past I believe that the leave feedback link was the most prominent...now it is the return link. In my experience many more buyers leave feedback and/or send me a message after the transaction than return an item so why make the return link so prominent?

Yes there are sellers that make things more difficult for a buyer but in general, I don't think that the way ebay has the return/case system set up right now necessarily makes it easier for anybody.