Accidentally closed a case in the resolution centre

nrmn
Community Member
Help! I've been on hold with customer service for over ONE HOUR! I accidentally closed a case in the resolution centre in a non bidder case. eBay has kept me on hold for this long for a $4 credit. I'm about to have a stroke. This is awful customer service! Is there an easier way to reverse this closed case on a non paying bidder? Seriously thinking of closing my eBay account at this point! Can anyone help advise me please? AAARGH!,
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Accidentally closed a case in the resolution centre

I'm guessing you closed the case before 4 days and indicating that payment was received. Once a case is closed, there is no re-opening it. Add the non payer to your blocked bidders list.
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Non payers should get unpaid item strikes and be added to block bidders lists. Period.
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