Hey fellow ebayers! I'm having a bit of an issue with a seller. I bought some pregnancy tests on eBay.ca from a seller in Florida. I msg'd her before buying them to confirm that they were in fact for urine and serum (she listed them as combo tests) and not urine only. I let her know that her title said combo but the pic she had up was urine only. She msg'd back in less than 5 mins and said they were for both...so I trusted her and bought them. Fast forward a week and a bit, they arrive slightly beaten up in a bubble envelope, and are urine only. I immediately took pics of the boxes then took a pic of my old empty "combo" box, to show her what a combo box actually looks like. I also took a pic of my msg to her and her reply. I was very polite and asked for a refund and offered to ship it all back, at her expense. I made sure to do this through the ebay claim area (can't think of the name, sorry) so ebay could see our communications etc. She hasn't been helpful at all. She said she doesn't do returns due to the nature of the product but would allow me to return mine. She would refund half now, then the rest when she got the items back and they look like what she sent me. This took her 2 days to reply. I then let her know the cost of return and cheapest method I could use with confirmation etc etc. I told her I wouldn't ship until she agreed to the costs and shipping method, and a quick online quote with tax and cost of shipping box, would be about $56CDN. She took another day and a half to reply and wrote "I did not ship to Canada." She's not making any effort to correct HER error and it's starting to get upsetting. I did nothing wrong here. I'm just trying to calmly resolve this and she's making it very hard to stay polite. I'm not looking to come out ahead, but I also don't think I should be out almost $60 when I was just buying something that I even double checked was what I thought it was. I have a couple more days before ebay steps in to help and I'm honestly not looking forward to it. I don't know what to do. I stopped using ebay because sellers were being so dishonest, I come back to give it another shot and it's gonna cost me $60 with nothing to show for it. I feel like this buyer protection thing isn't protecting me at all.
I haven't responded to her since she said she didn't ship to Canada. I don't even know what to say to that. She took my payment, put the labels on the pkg, and dropped it off. In my mind, whether it went through 1 carrier or 20, she was the initial shipper whom sent the items to Canada.
*after scouring forums, I should mention that she did ship through GSP, so I assume this is why she says she did not ship to Canada....but, GSP was not the one who listed and sold an incorrect item.
Someone please help. I'm trying to work with her and she just seems like she's trying to burn through my time. If it helps, the grand total of everything (product and shipping) was a little over $120USD. Not exactly pocket change, especially after it's converted to CDN funds.
Thank u for any and all advice.
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