White space and paragraphing are your friends.
Ebay policy for returns differs from their dispute ruling due to buyer protection and statements made by Paypal which will favor buyers.
Buyers are protected by eBay , by Paypal, and by the chargeback policy of any credit card used to back a Paypal account.
Three different businesses, three different policies.
As a seller,if your listing says no returns, buyer protection over rules it.
You can refuse returns. You cannot refuse refunds.
And both eBay and Paypal allow the seller to demand the return of the goods, even if the seller's policy is No Returns. The only question is who pays for the (tracked) return.
If the item is returned, both companies will insist the buyer be refunded.
Recently I had to deal with a buyer claiming the 'item not as described' after the buyer had item in their possession for 11 days.
At last! The actual problem.
call center supervisor who then ruled in both my and buyers favor,credited my paypal account,reimbursed the buyer and item was kept by buyer.
EBay made a courtesy refund to you, but did not demand that the buyer return the unwanted item.
Should we begin a video portal of what is packaged,what is received?
There is no way to determine if what is put in a package is what is delivered to the post office.
Videos are a waste of time, unless you plan to open a court case. (In which case, the judge might be suspicious of why you were going to all that trouble instead of writing off the loss of a 99c packet of seeds.)
