Howdy everyone,
As a point of information, there will not be a weekly chat 7/26, as I will be assisting with eBay Open events. If you'll be there feel free to drop by the Community booth and say hi!
Opening up the thread for our Weekly Chat Session for July 19, 2017. This thread will be open until tomorrow, so please post any questions or subjects for which you would like eBay support.
Please find the below table of open issues with the latest updates, as well as what we need in order to pursue them further. Many of them (having been older issues) require more recent examples for me to pursue any type of update. My time on the boards is limited, so I can't do as much digging as I'd like, so I really appreciate the effort that you've made to get me information - thank you!
| Issue | Status | Latest Update | Action taken/Next Steps |
| Items missing from combined invoice | Open/no updates | "We need more details to investigate, will the original reported please let us know the status." | Proposed removal from list if no update: 7/26 |
| Search results page shows shipping costs inconsistent with what's on the item pages | Need clarification/examples | "Shipping not matching is not a bug if it's a GSP item" | Need more examples/information, let us know |
| Shipping Calculator returning erroneous rates | Open/no updates | "In order to test further we need current examples of this." | Need more examples/information, let us know |
| Selling limits live items count discrepancy | Open/no updates | "Can you provide a more recent example?" | Need more examples/information, let us know |
| Handling times not being added properly | Report Filed | No update at this point | Waiting for tech team's response |
@mjwl2006 wrote:
I have exposed an annoying bug with the ebay iPhone app.
When a seller uses their Sales Record to mark shipped and upload tracking, it somehow subtly communicates that differently to the iPhone app than does doing it from the Selling Manager Summary page. And then the app refuses to acknowledge the orders as shipped, regardless of how long ago that was done. And, yes, I'm running the latest version of the mobile app, I checked.
Cases in point. Screenshot from the app:
The orders that shipped (and in one case, actually Delivered for more than a week) but are not considered shipped:
The only thing I did differently in my work flow at my desktop is, like I say, add the tracking number and click 'Shipped on' from the Sales Record itself.
For obvious reasons, I find it super annoying to have the app telling me for 60 days to ship orders that are long gone. Is there any way I can address this? Thanks.
I haven't seen this before @momcqueen - and it does seem an annoying thing to have to sort through every time you open the app. The only thing I can think of for you to try is 'clearing history' (My eBay>Settings>Clear History). I'm not certain that will do the trick though. If it does not work let me know and I'll get it reported to the mobile team.
@rose-dee wrote:
One last question, again in relation to the link in my Post #9 above concerning issues on the new .com Seller Hub.
Is it completely safe to create listings on .com at the moment? I'm not being facetious. I have a number of important listings to put up and I don't want to go through the process only to find that things are not working, not uploading properly, or not displaying properly.
I don't know whether this involves contacting your U.S./.com counterparts, but some assurance about the site stability and functionality at the moment would be helpful. Thanks.
Hi @rose-dee - thanks for the screenshots, they'll help in getting things reported. While this sounds similar, I can't say for certain that it is the same issue that mjwl200 mentioned, but it seems like it may be a factor, as Selling Manager was used in both instances. How that data is getting interpreted by other applications seems to be where the issue lies.
As to the stability of the US site I do not anticipate there being issues with you listing items on .com. If you do happen to run into any issues please let us know!
tyler@ebay wrote:
@mjwl2006 wrote:I have exposed an annoying bug with the ebay iPhone app.
When a seller uses their Sales Record to mark shipped and upload tracking, it somehow subtly communicates that differently to the iPhone app than does doing it from the Selling Manager Summary page. And then the app refuses to acknowledge the orders as shipped, regardless of how long ago that was done. And, yes, I'm running the latest version of the mobile app, I checked.
Cases in point. Screenshot from the app:
The orders that shipped (and in one case, actually Delivered for more than a week) but are not considered shipped:
The only thing I did differently in my work flow at my desktop is, like I say, add the tracking number and click 'Shipped on' from the Sales Record itself.
For obvious reasons, I find it super annoying to have the app telling me for 60 days to ship orders that are long gone. Is there any way I can address this? Thanks.
I haven't seen this before @momcqueen - and it does seem an annoying thing to have to sort through every time you open the app. The only thing I can think of for you to try is 'clearing history' (My eBay>Settings>Clear History). I'm not certain that will do the trick though. If it does not work let me know and I'll get it reported to the mobile team.
Thank you, I've tried that now and unfortunately, Clear History doesn't fix it. I'm still staring at the red notification that indicates I've got two orders to ship that shipped already. After reading rose-dee's post, I check my Seller Hub on ebay.com and didn't see any warnings so I don't necessarily think the problem she's having is the directly related to mine but I could, of course, be wrong.
@dutchman48 wrote:
I just checked my recent invoice and Ebay is overcharging me on FVF's.
I suggest everyone check their invoices or they will get ripped off.
eg: sale price $4.95. At .0615 for FVF should be 30¢ and I was charged 32¢.
I have checked other and they are all over charged as well.
Does Ebay not screw us enough that they have to overcharge on invoices?
Is it going to be necessary to check every entry so we don't get screwed?
THIS NEEDS TO BE RESOLVED ASAP
Hi @dutchman48 - that shouldn't be happening unless it was listed on a site that was charging VAT. I'll take a look and see what I can find out, feel free to send me a PM with the item number!
Thanks for joining us this week - the chat is now closed.
We'll work our way through and respond to anything that hasn't yet been addressed, and we'll see you week after next!
Thanks for that update, I'll get this to the mobile team.
The issue seems a bit similar to Rose's just in that there is a Selling Manager disconnect. In your case getting that data communicated to the app, in hers from Selling manager to Seller Hub.
Featured Posts
