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Please look at this posting. there is a major issue involved. "Why is a buyer allowed to open a case so early?" https://community.ebay.ca/t5/Seller-Central/Why-is-a-buyer-allowed-to-open-a-case-so-early/m-p/458659#M125175
I am asking this foe someone else. Can a Neutral feedback be revised? I know a negative can. Is there a link to request it?