eBay

I purchased an item a month ago. It shows that the item was shipped. But the seller says the item hasn't been shipped yet. I want a refund and the seller tells me to refund through eaby's system. When I click refund, ebay tells me to wait until the l...

I didn't receive the product and tried to open a refund case. It said 'something went wrong' and told me to start over. I attempted several times but it reminded the same. How can I contact ebay besides telephone? thank you