Community News and Information

Canada Post Tracked Packet International (Non-US) service vanished

Has anyone noticed some shipping services vanishing from the create label area? I was able to select Canada Post Tracked Packet International (Non-US) in the AM of March 26, 2025 and a few hours later that service had vanished along with the entire s...

Broken Saved Feed

My Saved feed has been a hot mess for months, due to some "new" feature Ebay was rolling out, but now it refuses to load anything. Anyone else have this problem?

Tracking Information Warning delivery delay for US purchases for a Canadian buyer

eBay contact is not aware of the Tracking Information including a Warning about Service Center Disruptions. US purchases are not arriving after waiting 2 months. Refunds are available but lost time in research and bidding payment and waiting for pack...

Shipping used video games & console from Canada to USA (Chinese Tariffs)

Hey guys! So i'm a bit confused right now with the new tariffs from Chinese made goods. I sell video game consoles that are rather old (8-30+ years old) that were originally manufactured in China. What i'm wondering is this : If i ship a USED console...

Customs and Brokerage Fees (Shipping from Canada to US)

I'm trying to understand any fees are applicable for de minimis shipments from Canada to US. I have a vacuum cleaner valued at $400 USD and is made in Germany.This should fall under the de minimus exemption as it's under $800 USD. If I ship this via ...

Relist item - photo no longer appears

Hello, I send my items in batch via a csv upload. So I send my photos on a private server with a direct web link so that Ebay can retrieve it.Why when you want to relist an unsold item for example, the photos no longer appear? Is this a known Ebay bu...

Canada / Combined shipping

First time writing on forums like this - it shows how desperate I am about Ebay customer service. This is beyond me how such a big company can have such a low rated customer service. Every time I reach out, they cannot answer any questions, or fix an...

Resolved! Jai pss recu mon amomi oioneer elite 9.2 eg jai payer 608$

J'ai pas recu mon ampli pioneer elite 9.2 $ je. Veux être rembourser jai payer avec paypal

SHIPPING LABEL. Ebay could not fix my problem I had to pay more.

I sold my first item internationally to Hong Kong few days ago. When I tried to print shipping label, a error msg poped up: SORRY, WE WERE NOT ABLE TO GENERATE THE LABEL. PLEASE MAKE SURE THE PARCEL SIZE is WITHIN THE ALLOWED LIMITS and BOTH ADDRESSE...

CRA Tax Identification Number

Hello All. I received a message requesting that I submit my Tax ID Number. Failure to do so means I could incur a fine of $500 from the Canadian Revenue Agency (CRA). Is this legit?

eBay Label Charges

Anyone else ever do quick audits of shipping label charges. I check from time to time to make sure everything is going through on schedule. Recent observation is USA tracked charges can vary from month to month and also within a month. (Note: There a...

Highly questionable suggestions in the just for you section ? Why?

I would like to understand why I receive strange suggestions in my 'Just for You' section. When I browsed the clothing section of 'Just for You,' I was shown suggestions for fine lingerie, BDSM-related clothing, and very revealing outfits. The only p...

returned shipping

As a abuyer, why do we have to pay for returned shipping on an item that was misrepresented in auction?

How are the sales these past few days?

Hey guys, how are you people doing since last week? Any slowing down on sales? Any differences?

Shipping policy can no longer be replaced

It is not currently popular to assign a different shipping policy for an existing listing, including brand-new listings, buy-it-now listings, and the "sell similar" editor. The drop down list in "Shipping policy" simply doesn't get populated. We use ...

Resolved! Buyer Selected Shipping Not Available?

I'm having an issue when getting a label; there's no option available for what the buyer selected. This is the second time this has happened internationally. Once in China, and now in Norway. But I've had tons of orders where there were no issues in ...

Scheduled vs Unscheduled Payouts

devon@ebay Below is a screenshot of my settings for Payouts as they currently sit.Note: Toggle is off. This morning I get an email from eBay as follows: eBayWe sent your payoutSummary screen defined it as a Memo - Scheduled payout This is a new first...

Shipping Calculator gives prices for services that are not available on label purchase page

Anyone know why the shipping calculator does not line up with the actual label purchase page?Seller gives shipping cost to buyer based on the calculator, buyer then buys an item and the shipping service previously quoted is not there when seller goes...

Resolved! Issue with item location : Canadian buyers can't buy my items since Jan 2025 :(

Hello everyone (and Devon@ebay),I sell on Ebay for 19 years now.....I had to end my listings during Canada Post strike last November...I relisted the same items in January 2025I HAVE ZERO SALES SINCE THENI only sell to Canada (all provinces)My listin...

The From header eBay <ebay@info.ebay.com.ca> does not match the DKIM domain sendgrid.net (DMARC)

In a year, I've received at 3 emails sent from the address ebay@info.ebay.com.ca (which shouldn't contain a valid DMARC record). Therefore, most messages sent using sendgrid.net should be classified as spam by Gmail recipients as of last month. Messa...

Unable to print a specific eBay shipping label

Unable to print a specific eBay shipping label The label before the "problem one" printed fine. The 2 labels after the "problem one" printed fine. I have tried using "print bulk labels," tried changing ship method, tried messing with weights and dime...

Canada post needs to rid of union protection for all the Ebay sellers that pay their salaries

It comes a point where barriers get shattered , all the years we have survivied.All the obstuctions that is handed to us.Enemies from every direction .Gov't intervention tax wise in every way possible and yet we persist in this venture .Many areas to...

European Sales ?

Hello, I have a customer in Germany who is trying to buy a listing I made for her-it complies with all the necessary elements for international sale. Seems she has a problem with paypal/ebay. I noticed that over the last few years I haven't had more ...

Discrepancies between eBay dot ca and eBay dot com

Here is a partial quick list off the top of my head and/or pointed out by others = Mentioned repeatedly. If I have missed any please feel free to add. Only way we have a chance of getting the playing field leveled. Shortcomings for eBay Canada:No acc...

purchas

I often wonder why someone would purchase an item from supposedly reputable business and get ripped off and, for some strange reasons, return to the same place again and get ripped off again. this place has no customer service prevalage, such as phon...

Cheap shipping options from Canada to US

Hey All, I'm wondering if anyone has any suggestions on cheap shipping options for sending sports cards in the $1-$25 range from Canada to the US? I'd like to offer buyers either free or $1-$2 shipping but have had issues with being able to ship lett...

Upcoming Tariffs

rob@ebay Sorry Rob- No idea who else to annoy. eBay has to create a policy that follows the norm with standard international trade policies and send out an email to every buyer and seller- by the looks of it- WORLDWIDE, but in particular the countrie...

Monthly Q & A for Canadians

devon@ebay Was the issue with having the monthly discussion put on "dead stop" resolved? This still shows up at the top of our discussion board along with a fall update for 2023. New Canadian announcements are sporadic saying politely as possible. Th...

Canada Customs duty charged on COMIC BOOK bleep

Feb. 2025 and I was just forced to pay DHL for Customs and Duty charges on a COMIC BOOK from the USA to Canada. This is the first time I've ever had this happen in 20 years of buying comics from the US. DHL asked me to pay in ADVANCE, but I didn't ha...

Missing Tracked shipping option using eBay Labels issue

Discovered a new issue when trying to upgrade shipping on an order today. @dinomitesales @chicweb Listing was created to include Tracked and Small Packet Air to Europe and Australia. Had a sale to Norway. Buyer paid for Small Packet Air Intl. In atte...