Discussion Boards

Has anyone successfully shipped an item to the Canadian eIS hub via Canada Post Lettermail?

Trying to figure out if anyone has successfully had an item arrive at the Canadian eIS hub using Canada Post Lettermail. We emailed eis@ebay.ca on October 19, 2025, looking for clarification concerning the Lettermail issue and have not heard back (ot...

Petty Drop-ship scam

Hello, fellow sellers! Just thought I would share this little loophole in the eBay policy that I noticed a drop shipper taking advantage of today. I had an Austrian buyer with a US address who sent me a low-ball offer on an item. They sent me a $9 of...

POPULOUS EBAY STORE QR CODE FINAL (1).png

Resolved! Are the Canada Post discounted shipping labels now available for international destinations?

Specifically asking for Europe as I have a Spain repeat buyer making a large order... I used to use XpressPost to mail her orders, and before the strike the eBay discount is around 45% off. Has anyone recently shipped XpressPost to Europe via eBay an...

Resolved! Zonos App/ duties and tariffs

Hello everyoneSo I'm finally learning this Zonos app to ship to the US again. My store is mostly physical media. CDs, DVDs and blu ray all use the same HS Code of 8523.49.So Far I haven't been charged duties or tariffs on my tests. I have tried cds, ...

Just got enrolled in eIS but don't know how to Turn Off Shipping to USA

Hello Everyone, I just got enrolled in eIS Canada. I really don't want to ship to the US right now. I went through My eBay to try and exclude the USA but it tells me that since I'm using Shipping Policies to do it from there. So I know at the bottom ...

Discovered eIS Canada issues Discussion

Open post for known issues regarding eIS Canada. Add as you come across them. 1. Default shipping method domestic letter being used vs USA Tracked or Expedited. (I am guessing some cases you could ship Expedited lite to hub vs letter to get tracked b...

Disable eBay Internation Shipping (eIs) per Listing Basis Instead of On/Off

Is there a way to disable eBay International shipping for a specific listing? I have some listings that are shipped with Canada Post Lettermail, and the main shipping options shown in search results are eIS (with extremely high shipping costs). The h...

Ebay Shipping Double Charging for Labels

Ebay Expedited Lite label payment deductions have been very delayed going through lately! And now I have problem with an order being double-charged for shipping two days later, and some weird amount of $12.48.Seems like a strange coincidence that it'...

eIS and the Lettermail "Problem"

For years a large part of our business model has relied on shipping items such as DVDs, certain video games, comic books, CDs and other items that are eligible for Lettermail within Canada. Said items would be shipped using Tracked Packet to the USA ...

Canada Post Expedited Lite Labels Being Charged as Expedited Parcel

Canada Post are clearing their backlog and charging the shipping labels of the past few weeks. However this week I've had 4 different Expedited Lite parcels being charged the cost of an Expedited Parcel. They first charge the correct amount for the E...

eIS Canada rolling out

eIS is now active on my account. Seeing reports of many other sellers reporting this as well on FB groups. Here we go on the train, hoping it doesn't derail in the 1st 5 minutes!

Okay Ebay. What is going on? Why you lie about things to buyers? Since when do sellers pay tariffs?

devon@ebay Ebay shows a misleading message telling U.S. buyers it is the Canadian sellers who are the ones who pay tariffs. Not it's the other way around.Why is ebay telling nonsense to U.S. buyers. Like the information screens on check-out for every...

eIS listing confusion - yes, as usual I am confused! :)

Just got an email that I have been enrolled in eIS - which is fine - except the email didn't really give me any guidence on what, if anything I need to do to my listings. Presently I have all my listings set up for US and Intl shipping with a cost of...

TARIFF DISCLAIMER

I had my first (Zonos entry) successful USA sale as it was delivered today. I was off for six weeks at the start of Aug.29/25 and of course the Canada Post strike. 99% of my listings are made in the USA. I want to add a disclaimer to my ads; "There a...

Resolved! Cant Enter Country of Origin on Listings?

Not sure if these are more changes, but I can't seem to enter the Country of Origin anymore on my listings. Each time I do it populates "Materials sourced from" and blanks ouit the Country of Origin. Anyone else experience this. Hoping this doesn't s...

Well I just got my first USA buyer now what?

Well I just got my first USA buyer now what? It is a CD made in the USA so I assume that there are no duties. Do I go to Zonos first or Canada Post first and do I use snap ship? Help I'm old and lost.

Shift to postal networks as de minimis light by e-commerce B2C

Interesting article - in line with the new services offered by ChitChats and Stallion. Some caveats obviously, and not the best solution for CUSMA product sellers. But just as the postal solution has caveats, we can't assume the CUSMA advantage will ...

Resolved! Shippo replacement?

I have been using Shippo for years and was very satisfied with the service. No longer. Since they recently forced everyone to use the "upgraded" interface, features that once worked now fail and the service desk response has reached new lows. Key req...

Since Aug 29, have you sold anything?

Since Aug 29, have you sold anything? I was on time away for a few days but back on now for a couple of days and nothing, no Canadian or US sales. How about you?

Chitchats - No Manufacturer Info Required - US shipping option.

Chitchat has matched Stallion's offering now:No Manfuacturer Info Required: A New U.S. Shipping OptionWe understand how challenging it can be to track down manufacturer details for certain products when shipping to the U.S.Chit Chats International Tr...

stop ebay sending emails

How to get ebay from sending emails to me with info on my purchases that my family can see. They are gifts.

Carol Stream 60188 Instead Of Glendale

My package was delivered to Carol Stream 60188 instead of eBay’s shipping hub at Glendale Heights 60139….Does that mean it never got to the shipping hub and was delivered to someone else?I always get packages from eBay to the international shipping h...

Bought a Fake Card Through eBay’s Authentication Guarantee – eBay Refusing to Help

Hi all, I recently purchased a Pokemon card on eBay that was covered under their Authentication Guarantee program. The card was authenticated by PSA and arrived sealed in the tamper proof packaging. However, upon inspection, it's clear that the card ...

Inadvertently sold an item to the US and I need it shipped out asap. How.

I forgot that my time away lapsed and I sold an item to the US.I don’t have a zonos account or anything.What is a quick way to ship and to the US these days that won’t create a customs nightmare.Before the end of deminimis I used to ship everything o...

Delayed promotion charges

Something else to be on lookout for. I sold an item on the 17th and saw selling fees immediately there after. Today on the 20th I see a charge for promoted fees for the same listing. Guess now we will need to monitor for tape delayed shipping charges...

re: tariffs to USA.

Can a seller give me a primer on shipping an items to the USA and it is still worth the paper work and extra steps to inform the buyer of (potential) surcharges to the final sale. How has Ebay helped in notifying buyers (on the other end) that the fi...

How did you create your CP / Zonos account

For those who have a Canada Post / Zonos account, when you created your Zonos account, did you use a password that you created or use a a secure password generator, like LastPass or Google to create a password?

Resolved! Expedited lite packet rates

So got the notification from eBay that they will allow us to print Canada Post labels again. I went to relist one but the rate for expedited lite on a 100 gram item is showing in the range of $15 to $30. So where has our eBay discount gone? Does anyo...

New Stallion DDP US Shipping Option - Only HS and COO required.

Saw this on another site. Stallion offering DDP via PostNL. It basically looks like the same service as CP/Zonos just without the 2 step process. No extra brokerage fees - I assume that is built into the rate. Nice option IF you have Stallion in your...

Resolved! Ebay Seller protection has failed, buyer refused item due to tariff

Sold an item to a buyer in the US. Shipped with UPS. Buyer refused the shipment stating that I did not disclose the high tariff ($64us on a $350cdn item, made in Germany) to him. Shows in chat and tracking number that the buyer refused the item. The ...