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@flipistics wrote:
@yoneath wrote:The same thing happened to me while the promo was going on as well. I saw that I was charged an additional $5.23 for an order that had already been delivered the day before. Today, the same thing happened. I had already received positive feedback for the item as it had been delivered day ago. Well under the 200g and dementional limits and still got hit with a -$5.65 on my funds. WhenI reached out to Canada Post, the rep had no idea what I was talking about and sent me back to ebay. Ebay credited me both the additional fees as they couldn't find a valid reason. However, (and I'm sorry this is long winded) The Ebay rep saw that Canada Post re-evaluated the weight of my parcel as being 563 grams! The total weight for the parcel I sent was 160g....
So either they made a crucial mistake on their end...or they got greedy and misrepresented the weight and dementions en route to its destination. I've been tracking my Paymentsa little closer after the first hiccup and I'm glad I did. Keep an eye on your Expedited Lite Order Numbers and reach out to eBay if it happens.
What were the dimensions? I'm guessing the dimensional weight was probably 563 grams and for some reason the system didn't register it as a negotiated special rate.
It sounds like what is happening in these cases the eBay calculator in labels is not picking up dimensions when they are being entered during the label creation process. When the label prints (from the get go) it has shown 5 cm x 5 cm x 5 cm as a generic standard ~ A box that size would not be large enough to handle to/from & stamps let alone a printed CP label. For anyone metrically umm challenged 2"x2"x2"). IF the dimensions are over the limit for Expedited Lite the system should AUTOMATICALLY reject it as oversize before letting a seller create/generate the label. Same thing that happens when you put in of a weight of 2.05 grams with the hope to use USA Tracked or Small Packet Air. Limit is 2.0 KG. It automatically defaults to the known available services which would be Expedited USA & Xpresspost USA.
Example attached for expedited lite. Actual measurements entered were 21 x 15 x 2 cm(bubble envelop.) Label shows 5 cm x 5 cm x 5 cm) Also in theory it would be helpful if the label showed Expedited Lite (???) vs Expedited (Level 2)
-Lotz
Sidenote: If the packages physical dimensions (weight and size) are entered in correctly when a listing is created the calculator should also be able to know if it meets or exceeds the limits for expedited lite. Strangely for as long as I can remember if you choose a service over the limit for that service you receive an error message asking you to remove. If it is under the CP limit it just hides the option to buyers. No error message.
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