The eBay Community is a place where eBay Community members can connect, learn and share experiences and best practices with one another. By participating in the eBay Community, you agree to act in accordance with these Community Guidelines and the eBay User Agreement. These principles exist to ensure that the Community continues to provide the support you need as you sell and buy on eBay. As a Community, we are committed to creating a useful, respectful, and enjoyable destination for all members.
Most importantly, we hope you enjoy taking part in the Community, and we're glad you're here!
Community Guidelines
The eBay Community is a peer-to-peer support community.
While eBay employees will be on the discussion boards from time to time, the Community is not a dedicated customer service channel. This is a peer-to-peer support community – inclusive of sellers, buyers, and eBay employees. It is a place to get tips and advice from Community members. If you require assistance directly from eBay Customer Support, please visit our Customer Support portal via the Help & Contact link.
Only persons aged 18 or over may post to the Community boards, even in cases where the account is owned by an adult. This is related to eBay’s Underage Users policy.
Our guidelines:
Please report inappropriate behavior. If you see any offensive, abusive, patently false, or otherwise inappropriate content (including posts, pictures, and videos), please click on the “Report Inappropriate Content” link that is attached to the post or private message. This will alert the moderators so they can look into the issue. We do ask that you only submit one report per post. The reporting function is anonymous, and eBay will not discuss actions taken on a user with any other user.
Be respectful. eBay moderators may take action to edit or remove content that is, or could be reasonably inferred to be, derogatory, harmful, hostile, threatening, abusive, baiting, vulgar, defamatory, harassing, includes hate or racist speech, name calling or profanity. Read more in our Profanity policy.
Do not post obscene, vulgar or pornographic content. This includes media, text, photos and/or links to this type of content.
Avoid duplicate, repetitive, or disruptive threads and posts. Members should only post one thread per topic on the most relevant board for the issue or question. Topics or posts that are duplicative or disruptive may be merged with existing topics or removed without notice.
Do not abuse Helpfuls. This includes soliciting others for Helpfuls, giving an excessive number of Helpfuls to a specific user or users, using multiple accounts to give yourself or others multiple Helpfuls, and marking another member’s posts as Helpful to help them get to the top of leaderboards.
Keep private information confidential. Email and private message content is intended only for the recipient(s) and should not be shared publicly without consent. Using the forums to share this information or the private details of another person without consent, or for the purpose of shaming another member, will be edited or removed. This includes (but is not limited to) personal names, addresses, tracking numbers, private messages, chat transcripts, or emails from Community members, moderators, or eBay employees.
Sharing patently false information. Posting patently false or unsubstantiated content is harmful to other members and goes against the spirit of the Community. This doesn’t include honest mistakes, but does include presenting opinion or speculation as fact or perpetuating inaccurate information after being provided proper education.
Do not post copyrighted content without the permission of the copyright owner. This includes posting images that depict persons without the permission of the depicted person. Read more about how eBay protects intellectual property.
Do not discuss or post about moderation actions. Attempting to repost deleted or admin-removed content is inappropriate. Additionally, discussing past moderation actions and/or targeting moderators for past actions in new or existing threads will be considered a violation. It is inappropriate to talk about others who are suspended from the community or eBay.
Do not advertise items, listings, services, or commercial websites, including offers to trade, "wanted" posts, petitions or solicitations. Members are not permitted to tell others to stop selling on eBay or to leave eBay, or solicit involvement in off-eBay activities. Examples of this include naming or posting links to off-eBay sites, groups or forums with the intention of soliciting involvement.
Reporters and third party representatives need permission from the eBay Legal Department prior to posting or emailing members in their official capacity. This rule helps assure that the eBay community is made aware if they are speaking to someone who is acting in a professional capacity, rather than as a fellow member.
Do not encourage others to breach eBay policies or the eBay User Agreement. It is against the spirit of the Community to suggest to other members that they do something that may be in breach of eBay policies.
Behaviour that is contrary to these guidelines may result in temporary or permanent suspension of activity on the eBay Community platform. eBay reserves the right for itself and its moderators to edit or remove any thread, post, signature, image or video that we consider inappropriate or offensive to the Community. eBay retains sole discretion to issue warnings, impose board sanctions and/or suspensions from the site for breaches of the eBay User Agreement, or these Community guidelines for any other reason. eBay reserves the right to remove or edit any post without warning or further notice.
Participation in the eBay Community forums is done at will and eBay reserves the right to limit or suspend members access to or permissions within the Community at its sole discretion.
eBay may, at any time, and at eBay’s sole discretion, modify these Community Guidelines with or without notice.
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