eBay

kamrynsaywhaaattt

I bought a Samsung Galaxy S21, after about a week, the seller refused to ship it. I cancelled it and I ordered another from someone else. The seller cancelled the cancellation and hasn;t shipped the item. I can't afford two. Ebay is a nightmare to contact. They're becoming like Facebook/Scamazon. They want to scheduale a call, but I can't speak and I don't live in a place with adequate phone service, I want live chat, appearently, they don't offer it anymore. I don't trust the original seller. WHy wouldn't they ship it and why did they cancel the cancellation request. It feels like a scam or something.

gracl-5097

I ordered a CD and the wrong cd arrived. The seller and eBay refuse to help with a refund or delivery of the correct cd. What do I do now?

nicandfe_0

Hi! I found an item I like but I'm not sure if the seller is reliable. The seller has 80% positive feedback and some reviews mention delays. What do you usually check before deciding to buy? Would love to hear your thoughts!

nicandfe_0

I ordered a USB-C hub from a seller in China. It's been 12 days and the tracking hasn't update since dispatch. Should I wait longer or contact the seller? What's the average delivery time for such items?

vintagescifi

I want to buy a vintage tin robot toy from a US seller and it was manufactured in Japan back in the 1950`s. Is it subject to this 25% tariff to bring it into Canada by ebay international shipping ?

stogre123

Can you get a eBay shipping label for Saudi Arabia ?

pop-art

I have paperwork from Staples saying the item is recieved, with the tracking number. I have spoken with ebay chat twice and they said they will pass the issue on to the correct people and that I should expect an email. Then nothing. I tried speaking to a real person yesterday, explained to them that my deadline for completing the return is Jun 25. They said they would make sure it doesn't get completed. Again I am to wait for an email, but I just realized there is no paper trail for my last conversation. It seemed like I was bringing up something they had heard nothing about. I just looked at my return page and they still have the link for DHL. Which is nuts. So my question is - has anyone else had this problem?

shadowraptor

Are these emails coming from the seller, or from eBay? I got one this morning about a listing that I have placed two offers on, with no response from seller. Both offers were reasonable for the item. If they are coming from eBay, I can simply delete them. Thanks ...

yellow98gt

@zaricro won an auction today and paid for it and immediately after seller cancelled my order with a generic excuse that there's something wrong with my address which is totally false. I contacted the seller numerous times and have been ignored. I feel that this is happening due to my low winning bid. I now know this is the case as hours later he relisted the item and blocked me from bidding on it even though I still have had no communication from him

ags2001fm

As stated, I purchased some injectors from Carbox24 in Germany. They want me to return the old ones. However, following their shipping rules, they never picked up from their customs and will not respond to my messages. So, my big problem is with eBay for help. They have a terrible AI system; you can't talk to a human, and all their help options don't address this situation. So, I'm in limbo. To illustrate excellent service, I had ordered something from Amazon, and a porch pirate stole it. I had a number to call, spoke with a representative, and had it resolved in 10 minutes. Here I've spent a whole afternoon trying to figure out how to put in a complaint for resolution. I've tried a number of different areas on eBay, none of which address this issue directly. Wish me luck. Regards, George

aramatic

I've noticed recently that in the field I'm interested in, vintage computing, shipping charges have in many cases increased quite dramatically. To take the most egregious example, noted yesterday, a Macintosh with a Buy It Now price of US$219 comes with a shipping charge to Canada of US$603! When contacted, the seller made the same lame excuse that I've heard from other US sellers, that eBay handles all the shipping and calculates the cost. This is wrong, of course. The seller has control over what service to use. This is an extreme but not isolated example. A lot of vintage computers for around $100 that used to be shipped for $30-40 now come with a shipping charge of $90-100. Since there are still sellers who have reasonable charges this recent burst of dramatic increases must be due either to ignorance or gouging. Have others noticed this?

ptd55

Every time I buy a buy-it-now item, it appears in a "bidding" column, which tells me what I've bid on it, with a certain number of days left for the item - after which it seems I'll win it. If I try to click on "bids", to see and ideally retract my unwilling bid, I'm taken to a blank page. It's not a big deal, save for the prospective hassle of dealing with sellers who imagine I'm buying another of the same item..... To clarify: 1) these are items that the sellers have multiples of. 2) one of them is already delivered, so it's not a matter of the listing disappearing on delivery... Has anyone else had this problem? Is this a glitch? Can anyone tell me how to connect with an actual human at ebay? (I'd love to talk to one to sort it out, but all I seem to have access to is the automated assistant, which needless to say is no Deepseek - just a crude program designed to offer one of (it seems) a couple of dozen stock responses....)

dndcan

For over a week I can not contact sellers anymore. The area for message is greyed out Have contacted Ebay several times with no results

venix321

I'm wanting to order some items from China , the shipping method for both items is eBay speed pak. I can't seem to find out if speed pak shipping uses Canada Post. I don't want my items being stuck while Canada Post is on strike. Can anyone confirm that they would use alternative shipping company.

so-gun

I bought a pair of server cpu (buy it now) and paid immediately. I checked my summary page and the buy-it-now order is awaiting shipment. A duplicte of the same item is listed in bidding and I am now the highest bidder. I looked through the seller's listings and every single one is buy it now. I have no idea where the auction comes from. If I click on the bids a blank page shows up. If I click on the item, it brings me to the original listing and ask if I want to buy another one. Anyone else has this problem? Any insights is appreciated.

iro2613

I bought something on eBay today for the 1st time. I was told a follow up email confirmation would be sent . You took my money and didn't send the email ! What is this ?

tony15864

我在 ebay 上购买的物品，卖家发货给第三方转运商后被第三方拒收，卖家说帮不了我，所以我想向 ebay 官方寻求帮助，然后向在线代理寻求帮助，询问后，我给出了一个链接回答问题，并告诉我可以在链接中寻求专业客服的帮助，但是我真的不明白看完之后怎么联系所谓的专业客服，ebay的作太复杂了

amri-7746

My package stuck at Glendale Heights sent from USA to Canada. Now tracking says delivered, picked up by Individual at Postal Station. Never received order. Is this a vague way of saying a mail person or carrier picked up package and its on its way still?

timetraveller1793

I purchased something I assumed was a Canadian selling an item as it was listed for Canadian dollars. Then, when I bitd on it and the final total came it was twice as much as I had anticipated on purchasing the item and it was then listed on the same Ebay page as being sold for the amount in US dollars! I do not want to bid on things that switch to American money and I have to pay double. This never happened before even when the sellers were American. When they listed items in Canadian money the deal was done in Canadian money!

sebas3034

I just did my first purchase on ebay today: "Delivery info: Arrives Apr 8, 2025 - Apr 22, 2025". Shipping from USA to Canada... I wonder if I'll get an email or phone call later telling me the EXACT day of delivery... Something like 24 hours in advance... I can't stay indoors for two weeks waiting for a small package..!

schad1953

Why cant I bidd on a bb gun, all I get is a red bar saying cant ship to my desination. I coudent even order a daisy spring I live in Minnesota

mormio.ruuguu

When a seller uses USPS to send a parcel why is it that the eBay hub transfers the parcels to DHL, gmbh whom add cost on what has already been paid for.

tub703

I want to purchase a case of 12 pints of 2 stroke engine oil can it be shipped via ebay international shipping ?

brcor_677766

Question will the try to send again it delivered by speedpak canada but not sure how to contact them

leethechevyguy

Part ordered on Nov 1, 2024. Shipped DHL by the seller. Delivery was scheduled for Nov 18. Nov 25 tracking info show "part destroyed". Claim made to ebay Nov 30th. Conatcted seller several times. He says nothing he can do to help. Here's the history from Ebay... Jan 9 the case was put on hold, "seller provided information that the part is in transit" Dec 25 the case was put on hold "seller provided information that the part is in transit" Dec 10 the case was put on hold "seller provided information that the part is in transit" Nov 30 the case was put on hold "seller provided information that the part is in transit" I have made several phone calls to DHL. They say contact the shipper, they aren't the delivery company, Apple Express is. I made several ca;lls to Apple Express, no reply, no answer. I contacted the seller sevarl times, no, he can't submit a claim, yes he has been paid in full. Contacted Ebay by phone, nothing can be done while it is on hold. Wait until January 25th. And that's where we stand today. I'm out $330.00, my customer can't drive his car, safety required part and I can't get my money back! Magical. isn't it?

jbwag

Item arrived, missing a part. When I sign in there is no record of it in my purchase history. But on the email receipt my username is different the the usual one, when I try and sign in the password won't work no matter how many times I reset it amd use it immediately. It's llike there's a glitch.

japresea_0

I recently purchased a box of items, but when it arrived it was missing part of what I ordered and some of the items were damaged. I opened a return request and the seller accepted it. I have now been waiting for the seller to create a shipping label, but they have not done so yet. I contacted the seller about this asking if they were able to make a label yet and they said that they won’t pay for the return shipping. He then proceeded to say not to order from him again and that I was being blocked. I’m almost at the deadline where I can ask eBay to step in. From my understanding they will make them send me a label or eBay will pay for one and deduct it from them. I have no problem returning the item, but my concern now is what if the seller is dishonest when the return arrives and tries to claim I didn’t send everything back? Or some other excuse? I have taken pictures of the package being repacked as I received it. What’s others people experience with this? Should I be doing anything differently?

zelthorcards

I'm trying to exclude certain listings with a shipping cost over a certain amount. I've been looking at trading cards and unfortunately lots of US sellers shipping fees price out the value of the card. Problem is sorting by shipping + lowest first just brings all the starting auctions to the front with low value ($1-2) when I don't mind looking at items higher in value but the shear number of listings makes it impossible to find something with say a ~$10 Shipping cost but a $50 card. Is there a way to exclude items with a shipping fee over a set amount??

paoldeboni_0

Hello Everyone! So I do not know where to turn to, I am incredibly angry with eBay and the International Shipping Center. In essence, I ordered an item from the US. The seller sent me the wrong item on accident and amended this by reprinting the label and shipping it out. It arrived at the Shipping Hub in Glendale Heights and it has been stuck there for officially ONE MONTH on this day. After a frustrating back and forth, I was given this answer from eBay Support: As my colleague mentioned, replacement items may be forwarded, but it is not a guarantee. It will be processed regardless, but whether it forwards or not is not certain. This is because our service is for one package per one order. This is outlined in our sellers terms and conditions, and I am sorry for the confusion caused with your seller on this. In regards to returning to your seller, I am sorry but this is not an option we have available, as once an item arrives at our hub, it cannot be returned to the sender. Again, I am sorry for any confusion, but you may work with your seller to see if they have a replacement, and they can ship to you directly to guarantee delivery to you. To be transparent, the replacement item is unlikely to be delivered to you, as it has not moved in almost a month. I would suggest to work with your seller to find a suitable resolution. The Item I ordered has Images and Documents from a film production that may not be out there or exist and that are now potentially lost. Is there a way to reach the shipping center to just get my item shipped to me. It boggles my mind that a package with my name and address on it won't be shipped to me because of "reasons". I am frankly disappointed and disgusted by this. How can shipping an item become so complex. I just want the **bleep** package, it contains pieces of media that can be lost forever and not be preserved which is what I was going to do. Please, any information to escalate this or reach the Shipping Center. I want this resolved and I NEED these items.

shafter1091

Do we know if the eIS hub is only using couriers for shipments to Canada during the strike or are they still sending regular mail so they are piling up?

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