eBay

schad1953

Why cant I bidd on a bb gun, all I get is a red bar saying cant ship to my desination. I coudent even order a daisy spring I live in Minnesota

mormio.ruuguu

When a seller uses USPS to send a parcel why is it that the eBay hub transfers the parcels to DHL, gmbh whom add cost on what has already been paid for.

tub703

I want to purchase a case of 12 pints of 2 stroke engine oil can it be shipped via ebay international shipping ?

brcor_677766

Question will the try to send again it delivered by speedpak canada but not sure how to contact them

leethechevyguy

Part ordered on Nov 1, 2024. Shipped DHL by the seller. Delivery was scheduled for Nov 18. Nov 25 tracking info show "part destroyed". Claim made to ebay Nov 30th. Conatcted seller several times. He says nothing he can do to help. Here's the history from Ebay... Jan 9 the case was put on hold, "seller provided information that the part is in transit" Dec 25 the case was put on hold "seller provided information that the part is in transit" Dec 10 the case was put on hold "seller provided information that the part is in transit" Nov 30 the case was put on hold "seller provided information that the part is in transit" I have made several phone calls to DHL. They say contact the shipper, they aren't the delivery company, Apple Express is. I made several ca;lls to Apple Express, no reply, no answer. I contacted the seller sevarl times, no, he can't submit a claim, yes he has been paid in full. Contacted Ebay by phone, nothing can be done while it is on hold. Wait until January 25th. And that's where we stand today. I'm out $330.00, my customer can't drive his car, safety required part and I can't get my money back! Magical. isn't it?

jbwag

Item arrived, missing a part. When I sign in there is no record of it in my purchase history. But on the email receipt my username is different the the usual one, when I try and sign in the password won't work no matter how many times I reset it amd use it immediately. It's llike there's a glitch.

japresea_0

I recently purchased a box of items, but when it arrived it was missing part of what I ordered and some of the items were damaged. I opened a return request and the seller accepted it. I have now been waiting for the seller to create a shipping label, but they have not done so yet. I contacted the seller about this asking if they were able to make a label yet and they said that they won’t pay for the return shipping. He then proceeded to say not to order from him again and that I was being blocked. I’m almost at the deadline where I can ask eBay to step in. From my understanding they will make them send me a label or eBay will pay for one and deduct it from them. I have no problem returning the item, but my concern now is what if the seller is dishonest when the return arrives and tries to claim I didn’t send everything back? Or some other excuse? I have taken pictures of the package being repacked as I received it. What’s others people experience with this? Should I be doing anything differently?

zelthorcards

I'm trying to exclude certain listings with a shipping cost over a certain amount. I've been looking at trading cards and unfortunately lots of US sellers shipping fees price out the value of the card. Problem is sorting by shipping + lowest first just brings all the starting auctions to the front with low value ($1-2) when I don't mind looking at items higher in value but the shear number of listings makes it impossible to find something with say a ~$10 Shipping cost but a $50 card. Is there a way to exclude items with a shipping fee over a set amount??

paoldeboni_0

Hello Everyone! So I do not know where to turn to, I am incredibly angry with eBay and the International Shipping Center. In essence, I ordered an item from the US. The seller sent me the wrong item on accident and amended this by reprinting the label and shipping it out. It arrived at the Shipping Hub in Glendale Heights and it has been stuck there for officially ONE MONTH on this day. After a frustrating back and forth, I was given this answer from eBay Support: As my colleague mentioned, replacement items may be forwarded, but it is not a guarantee. It will be processed regardless, but whether it forwards or not is not certain. This is because our service is for one package per one order. This is outlined in our sellers terms and conditions, and I am sorry for the confusion caused with your seller on this. In regards to returning to your seller, I am sorry but this is not an option we have available, as once an item arrives at our hub, it cannot be returned to the sender. Again, I am sorry for any confusion, but you may work with your seller to see if they have a replacement, and they can ship to you directly to guarantee delivery to you. To be transparent, the replacement item is unlikely to be delivered to you, as it has not moved in almost a month. I would suggest to work with your seller to find a suitable resolution. The Item I ordered has Images and Documents from a film production that may not be out there or exist and that are now potentially lost. Is there a way to reach the shipping center to just get my item shipped to me. It boggles my mind that a package with my name and address on it won't be shipped to me because of "reasons". I am frankly disappointed and disgusted by this. How can shipping an item become so complex. I just want the **bleep** package, it contains pieces of media that can be lost forever and not be preserved which is what I was going to do. Please, any information to escalate this or reach the Shipping Center. I want this resolved and I NEED these items.

shafter1091

Do we know if the eIS hub is only using couriers for shipments to Canada during the strike or are they still sending regular mail so they are piling up?

riderfandave

If nothing else, the Canada Post strike has hammered home the requirement that buyers need the ability to specifiy what type of shipping they want. Especially if the item is going through the eBay Global Shipping Program. When I purchase an item, I want the ability to select how it's shipped to me. If a seller wants to use the postal service, that's up to them, they don't ship it to me anyway, they ship it to an eBay warehouse, and it gets shipped to me from there. If I specify FedEx, then eBay puts it on the FedEx truck. I'm tired of my purchases being held hostage by Canada Post's overpaid workforce that has become irrelevant.

ipsey-0

I interested in buying designer vintage bags from a Japanese seller. Intead online that Japan and Canada has an agreement so that you can only be charged the sales tax but not the duty. Does anybody know if that is correct? I would appreciate if Canadian users can share their experiences buying expensive goods from Japan. Thanks!!

john_koenig99

Now that the Canada Post strike is dragging its first week (with no resolution in the horizon), I have four orders coming from the US that, unfortunately, didn't make it on time. And they have been left without any updates, over one week now. Not sure if they are going to leave them there sitting, waiting for things to get back to normal here. But...if they are still in the US, why isn't eBay trying to find alternative carriers for the last mile leg of the delivery? Is it just to save money? Any other Canadian buyers in the same boat?

theoldestfart

I am looking at an auction item ending Nov 19th where it indicates "Canada Post Regular Parcel." from Montreal and an estimated delivery date of Dec 19th here in Winnipeg. Since Canada Post is currently out on strike if I bid and win this auction what happens to that delivery date? Can the delivery date be pushed further into the future should the strike persist?

keensubscriber

Seller finally issued a Canada Post return label on Wednesday, November 13 at 12:41 AM (EST) for a not-as-described order (days after my requests for a return label). The Canadian Union of Postal Workers (CUPW) issued notice on Tuesday, November 12 at 12:00 AM (EST) of its intention to disrupt normal Canada Post delivery services with strike actions. If the parties do not come to an agreement this week, the strike is expected to begin on Friday, November 15 at 12:00 AM (EST). eBay writes, "Please make sure to print the label and ship the item back by Nov 26.Once your item is delivered, you can expect a refund within 3 business days." Is there any extension if the parcel gets delayed or lost due to the postal strike? It is not my choice to have it returned by Canada Post. That's the label supplied by the seller. Will I lose my refund if Canada Post does not deliver the item to the seller by Nov 26 for whatever reason? I will of course make sure it's taken to the local post office and have it scanned into the system. This item took 4 calendar days to be delivered to me. Any advice and insights will be much appreciated. Thank you.

alpra5785

i bought a laptop and it finally shipped on the last day it was supposed to be delivered but i put the tracking number on fedex and it is going to a completely different country. the seller is saying to contact ebay since they handle shipping but i don't see the option to report that i didn't recieve the item anymore. what can i do?

theoldestfart

It has been years since I purchased anything from US sellers and eIS program is why. I got the UPS tracking number and UPS said the item I was waiting for would be delivered on Thurs. I was excited UNTIL I realized that the delivery was to eBay Illinois depot since the item was purchased via eIS. It took the package 3 days to get to the depot where it has sat for 3+ days and has not moved. It has been a week since I purchased the item and now I noticed that the eBay tracking shows no movement and now says delivery "Was scheduled Monday Nov 18" I'm sad to say this is why I purchase a lot more things on AliExpress these days than on eBay. I can get the items in 2 weeks, and sometimes in a week. Heck even Temu only takes 10 days to deliver items. eBay is my last resort in Canada when I need to buy something I can not find elsewhere.

whycanti92

in 2021 ebay they had more seller offers like a seller would send you a seller offer and more request totals also more ebay sellers knew how to do stuff cuz more old ebay sellers were on ebay then and ebay had email support in 2021

moxham1993

I placed an order on 16th Aug and received it on 2nd Sep, but one of the pieces required for assembly was incorrect, so it's impossible to put together and use. I contacted seller on 2nd Sep and didn't receive any response. I messaged again on 9th Sep and they replied that day asking if I would like a replacement part sending out. I agreed to this on 10th Sep but received nothing in the post following this. I messaged again on 22nd Sep to ask if the part had been sent out and they replied on the same day saying it should have arrived and that they would look into the issue and get back to me. I've messaged them twice since then, on 1st Oct and 4th Oct asking for an update but they've gone silent. I decided to open an 'Item Not Received' request 16 days after their final response where they said they would update me on the whereabouts of the replacement part and 7 and a half weeks since I ordered from them. It's now been 13 days since I opened the request and the seller hasn't responded to it and there is still no option for eBay to step in on the request page. I can see that the seller is active as they have updated their page banner and store name, so they are clearly ignoring me. They have many negative reviews and reply to each one with an apology asking the buyer to message them with any issues they have (even though they hardly ever reply!) I found this message "Your refund for this item was processed on {INR_DATE_REFUND_WAS_INITIATED}. You should receive your money soon. To check its status, select View case details." but the part in brackets hasn't changed in over 10 days and I've received no refund in my bank account. If my item isn't part of the eBay money back guarantee is there no chance of a refund? I don't want the seller to get away with this terrible customer service 😞

williamf6194

I have previously ordered and received an item from a seller in Hong Kong (auto part), and it was good quality with free postage and positive rating provided by me. I decided to order a second slightly different item from same seller and went through the same 'make an offer' process which this time did not work as easily as the first time (although that was also a tad frustrating). Possibly due to time differences between Hong Kong and Canada, and the delay in the seller accepting or declining my offer, my 'offers' have twice timed out with ebay. I finally wrote to the seller directly, and he confirmed the minimum price he would accept, and I made the purchase. Unfortunately, he sent me 2 committed offers to purchase the same identical item when in fact I had only ordered 1. I wrote to him to cancel one of the identical items, but it still continues to show in 'my messages' that 'You've committed to buying this item'. I then tried to cancel the extra one of them through ebay, but could not find a suitable category similar to 'Not ordered'. I did fill in the section to cancel the order with an explanation, but I am guessing that nobody read it, as a notice arrived in my inbox saying that I could not cancel the order as it was already posted. This of course is the case for the 1 item that I ordered, and I want to keep, but it did not address the second duplicate item that keeps showing up requiring me to purchase it. How do I resolve this with ebay please, assuming that the seller has actually cancelled the second incorrect offer to purchase?

recosus-im5cxo2p

I've been buying and selling here for over 9 years at this point, and I know for most that's just an amateur number. In that time I've dealt with countless 'tested & working' items turning up dead or not as described. No matter where there were from though, the situation was dealt with pretty easily. eBay would examine my case and refund me, sometimes I'd have to return things but it was usually no big deal, just drop it off at the local Canada Post building. Now it seems in recent times the GSP program is revised, out with Pitney Bowes?? And in comes DHL. You'd think this would be a saving grace but its somehow WORSE than PB. Not only are they STILL downsizing packages and making them susceptible to damage, they are now way slower at handling your item, and the return process is a DISASTER if you're rural based like I am. It would be great if eBay could examine my address and determine that there is in fact no DHL drop off remotely close to me. But they just auto generate the shipping label and tell you to have DHL come to you- except that DHL does NOT do pickups for an "import shipment" !! Furthermore there is no longer any case tracking. I've called eBay CS 4 times now, and I'm told my case is being worked on... Ok... Where can I see the updates on this?? It used to be mostly transparent with the buyer and seller, now I'm left in the dark waiting to see what will happen. The last insult to injury here is the fact that you are no longer refunded duty!! So this whole experience has been time wasting, money wasting, confusing (multiple CS reps telling me different / conflicting / flat out false things) and very frustrating. I'm at a point now where if I continue to get no updates on this I will just open up a charge back with my credit card issuer and see if I can get some of my money back that way. Surely I'm not the only one having a heck of a time dealing with GSP returns? Must be nice for those who live near a DHL drop off point, but for the rest of us who don't, not so fun. I'll definetly be dropping eBay for ANY international shopping from here on out.

schschbavnbqju

Hi just wondering if this is trusted website to buy thing on

straightu22

An item I purchased they say is unable to deliver what happens now

thepossumable

Ebay is not letting me report a forged signature on a album cover. It is quite obvious that the signature is forged and is no where near the celebrities signature. They set the price really low to fool teenagers, since thats the main audience of this singer. A normal signed album goes for 500$-1000$ not 100$. Ebay will not let me report it, every time I try to click report it says "Additional Details Invalid". Please help, I can't even email ebay directly bcs I haven't bought/sold anything.

spiritbear47

Public forum? Where is customer service omg

lanac_61

If I purchase a folding knife from a US vendor and it's seized by Canada Customs will I get my money back.

bkccampb-9025

Does anyone know the best way to file a complaint against a seller who appears to be a scammer, or how to get a review out there that will warn people against them?

venjef0

I made a purchase & afterwards the incorrect shipping address appeared in the details of the purchase & shipping. I corrected & updated the new address again then refreshed but old was still showing. Is there contact number in international hub in glendale heights, il ? I live 3000 miles away from the last address in the middle of the ocean, so I will not be able to just run over and pick it up! I need to know that my package will be delivered to the new address on my account please. Order number 26-12020-7634826-12020-76348

margr_3752

I bought a car brickset to Hobby08 and in the description of the shippi system they say Standard Shipping from Greater China to worldwide. can you help me with wich is the way for tracking the package? thankyou

vannilajoe

I bought a bunch of used Tilley hats from a USA seller. They sent it through to the eBay shipping structure. Ebay used DHL to ship to Canada. DHL sent an emai saying I owed Duty on the product. The purpose of Duty is to protect the country from products that are not made in the delivery country. What am I missing here? Was it that DHL blindly applies duty because they know the buyer can apply for the refund through customs? Or is there a way to know why a Canadian made product, Canadian owned company needs to have a Duty charge on a used lot of hats that have already been paid in full for things like importation into the USA? These things can be searched because it is a listed item on eBay.

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