Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

canada to USA by Shippo!

Is it possible to use Shippo for shipping to the USA?

New duration record I believe!

As many know, I play the long game, awaiting the right person to come along. Today was the day for 5 items that have been running for 15 years (since 2011). I knew they were oldies when I went to get them, because the remain in an "early box" of stuf...

Resolved! Package is in transit (delayed), buyer filed INR and got refunded.

Happy New Year! This my first INR and refund, my questions might be stupid and naive. Timeline:Dec 1 - item sold and shppied (stallion, intelcom)Dec 3 - last tracking updateDec 20 - INR initiated, I was in contact with buyer and stallion support all ...

Help with an INR claim

I had a package returned to me recently and then I had to resend it after the delivery date shown to the buyer. I communicated this to the buyer and he said that's fine, but only a few days after I re-shipped the package (I uploaded the tracking info...

Brand new account makes a purchase then chargeback. eBay sides with the buyer... HOW?

Happy friday, Buyers account created on Dec. 18th 2025Purchase made on Dec. 18th 2025 I have an issue right now fighting a chargeback. Item was purchased and paid for on Dec. 18th. Delivered on Dec. 23rd. On Dec. 24th, the buyer was filing a chargeba...

Resolved! Ebay Seller protection has failed, buyer refused item due to tariff

Sold an item to a buyer in the US. Shipped with UPS. Buyer refused the shipment stating that I did not disclose the high tariff ($64us on a $350cdn item, made in Germany) to him. Shows in chat and tracking number that the buyer refused the item. The ...

Shipping to Japan, eBay/Canada Post label?

There's a problem with the label printing. Photo 1 shows what eBay gives me for the label printing. Photo 2 shows what's printed on the Canada Post label.

Tracked Packet to USA randomly returned to me after 30 days

A Tracked Packet I sent to the States via Canada Post/Zonos on December 15th just appeared in my mailbox today, January 15th, a full 30 days later. There are no markings or writing anywhere on the envelope to indicate why it might have been returned ...

International buyers bypassing my rate table and paying Lettermail instead of tracked shipping

Hi everyone,I’m running into a recurring issue with my shipping setup and I’m hoping someone here has solved this before.I sell TCG singles and have a business policy where domestic buyers pay $1.50 Lettermail. For international buyers, I’ve set up a...

Auctions don't default to cheapest shipping option, instead theyre always set to EIS

I have my flat rate shipping option set up on my shipping policies for the US. If i list a regular listing, my listing would default to the cheapest shipping option and have an EIS option as well. But if i make a auction listing, only the EIS is avai...

Delayed promotion charges

Something else to be on lookout for. I sold an item on the 17th and saw selling fees immediately there after. Today on the 20th I see a charge for promoted fees for the same listing. Guess now we will need to monitor for tape delayed shipping charges...

When do I get accepted into EIS?

Months ago I recieved and email from eBay telling me that I qualified for EIS. I am still waiting. Should I not have been invited after all this time? Any one else still waiting?

We’re introducing automated positive feedback to put your business in the best light.

Your effort should never go unnoticed—and we’ve made sure it won’t. Starting in March, we’ll provide automated feedback for eligible orders, giving you more opportunities to increase your feedback score. What’s changing Most transactions go smoothly,...

Question about CP missing package claim and unused shipping label

Unfortunately I just had my very first missing tracked parcel to the US in 10+ years of casual selling... and it was a huge order too, 9 kg worth of comic books It's very frustrating because the Expedited Parcel only covers $100 of the item cost, and...

Has anyone successfully shipped an item to the Canadian eIS hub via Canada Post Lettermail?

Trying to figure out if anyone has successfully had an item arrive at the Canadian eIS hub using Canada Post Lettermail. We emailed eis@ebay.ca on October 19, 2025, looking for clarification concerning the Lettermail issue and have not heard back (ot...

Listing to sell in canada

I'm trying to make my first listing to sell an item. In the preview mode I see that can can only ship in USA. Why? I can't find the setting for that option. My goal is selling only in canada. Thanks for your help...

Canadian Sellers Using Zonos Prepay App and Shipping with Canada Post

Have any of your US buyers been charged fees by USPS if you have prepaid import duties through Zonos and shipped with Canada Post (not UPS or FedEx). Thanks, howlingdog

Resolved! Still unable to see the Expedited Lite change when listing

So, now, over a month later, after it was released, I am still not able to use the new 250g rule; the listing will not post. I can only assume it's something specific to my account or something. I can't imagine this has been broken this long for ever...

Shipping Preferences

Is it possible, as an eBay seller, to use your own shipping method? For example, if I sell something, can I take it to my post office, purchase postage there then ship it, or do I have to use an eBay 'label' and the associated rules? tks

The race to the bottom (2025 sales year in review)

Now that we are approaching 2026 how does your 2025 compare with prior years?Between trumps tariffs, Canada Post protests, inflation, and EBay’s blue banner warning and EIS/ promoted listings cash grabs it’s been a pretty hostile environment to do bu...

Zonos App is a complete joke for shipping from Canada to USA

This Zonos app is a fraud. First of all, you should never have to download an app to ship an item. Then you have to go inside the postal office and the Canada Post staff get passive aggressive because they have to do the computer work, then you get s...

eBay International Shipping Program - No Option to Enroll?

Hello, Some time ago, I received a notification indicating that I was eligible to enroll in the eIS program for Canada. At the time, I declined automatic enrollment because I wanted to better understand the program before committing. Since then, I ha...

Shipping Questions re: eBay, CP, Zonos - oh my!

It has been some time since I have sold items to the US, but I need to part with a lot of vintage CDs (all made in USA) that will be of interest to American collectors. I tested a CD through Zonos and there was no duty applicable, so that's one good ...

Resolved! New expedited lite packet rates now up to 250 grams?

I read about the new CP shipping rates & changes. I just tried to list an item with a weight of 250 grams as expedited lite but it said there was a problem with shipping & while it did not say what it highlighted the shipping I had chosen. Has anyone...

Can't select Shipping policy

Making a new listing, it's impossible to select any of my shipping policies. The dropdown doesn't show. Tried in Chrome, Edge, Firefox, and the Mobile App. Haven't use eBay to make a listing in a while, is there some new trick to this?

Resolved! Chit-Chats. Does it ship to Argentina with full tracking?

Like the title says. A potential buyer is negotiating an offer for one of my watches, but I know that CP internartional packet is not tracked, and their only tracking option is extremely expensive. Thanks in advance.

New issue for me seeing cant send invoice to international buyer.

Had buyer past 3 days make 2 purchases different days.I thought ebay would send combined invoice, but i was wrong.Buyer reached out to me requesting combined shipping.Upon trying to send even as a single invoice i get that I cannot send invoice to in...

Sendle has Shut Down

Message on their website: As of January 11 2026, Sendle will be halting all bookings for parcel pickup and delivery. Emails also sent out. Looks permanent.

Belated clawbacks for shipping labels

If I sold an item, bought a shipping label within a few hours from the funds that were pending and well before “we sent your payout”, how does it take eBay 24 days to take the label cost back out of my bank account instead of out of the funds that we...

Resolved! Not duty or tariff, but a $50 delivery charge?

I haven't finished converting my listings to the International Shipping program yet, and some items will not qualify due to their size or excluded category.... BUT... I sold some computer memory recently, which from what I looked up is duty-free for ...