Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

So confused - how can I sell stuff but keep my personal info like address and SIN private?

I know the best way is to sell as a business with a proper business number for taxes and a business address (which probably means registering a corporation at least provincially). But what about as an individual if I don't want to go that far? I only...

Resolved! Still unable to see the Expedited Lite change when listing

So, now, over a month later, after it was released, I am still not able to use the new 250g rule; the listing will not post. I can only assume it's something specific to my account or something. I can't imagine this has been broken this long for ever...

Dashboard said sales up 89%, but they're not

I noticed mid to late November my dashboard sales rate increasing, kept rising till it reached as high as 89%. Funny thing was my sales were at best flat to down. Odd? Whatever, a glitch nothing I can do about it. Fast forward a month later, my sale ...

Possible Decision On Tariffs Friday

The Supreme Court will be making decisions on a number of cases on Friday at 10 AM ET. One of the cases that could be deciced is the tariff case. I've done some reading and from what I gather it will be very difficult for The Orange Man to recreate t...

Lots of CHARGEBACKS & NEGATIVE FEEDBACK from US TARIFFS! Where is SELLER PROTECTION??

Fellow sellers, I am absolutely FRUSTRATED and you should be too. eBay's "seller protection" is nothing but a hollow promise they have absolutely NO intention of honoring. I know this is happening to many of us. After shipping multiple items to US, s...

Antique 19th Century Cross bow - Is it allowed to be sold on Ebay?

I might have an 19th century mahogany cross bow for sale but not sure if I'm permitted to sell on Ebay due to the firearms policy. Anyone know for sure?

Why does ebay take a percentage of the shipping cost as a fee?

First quarter 2026 Shipping Supply Coupon

Quick note for anyone looking for their supply coupon. It should be available now or in the next day or 2. (Q1) It will display when you go to make a purchase. It shows on your summary page. The email will arrive in the next day or 2/3/4. Important t...

EIS Program Bug?

Is anyone else experiencing glitches with shipping on their listings? I've had some potential buyers contacting me asking to have shipping added to their country. However, I already have direct shipping to their country available, but when I go to ch...

Zonos HS Code for Books

I was testing HS codes recommended in this forum in the Zonos prepay app and this for printed books. On the Zonos prepay web page (manual input) I put in the 901.99.00 HS Code that was generally recommened but that did not work and Zonos showed it as...

eBay Payouts

An FYI for anyone this applies to. eBay has a lock you can put on payouts. Unfortunately at their discretion(eBay) can override and force a payout. Was waiting on charges for several postage charges from early Sept to come through. A few have already...

What is with Ebay's goofy new feedback system?

No option to leave a comment about the seller and i HAVE to rate the item? Are they trying to totally discourage people from leaving feedback...is that what their aim is?

More upset buyers (about eBay's warning about tariffs)

So it seems that I'm getting a message similar to below every few days from a buyer that eBay is giving the "tariff warning" to, but they are reading what I say in my listing so that's why they buy. I informed the buyer that eBay is the one doing thi...

Why is Ebay offering discounts on Canada Post shipment coming from Calgary, Vancouver...?

Maybe I am reading something incorrectly, but is Ebay offering Canadian sellers a discount on Canada Post shipments but only for a few cities? I have put most of my stock in storage because of tariffs and shipping cost/confusion.

Has anyone successfully used EIS shipping from BC to the USA?

Would like to ship to the US but have some reservations and was told before Christmas when it was first allowed, none of my listings was eligible for the EIS. Has anyone dones so?

When Will eBay Re-Enable Canada Post Shipping to the U.S.?

Hey guys!Since around August, every time I get a U.S. order I see this notice:“Due to changes in U.S. customs regulations, all Canada Post services to the U.S. and Puerto Rico are temporarily disabled.”I’m wondering if eBay has provided any timeline ...

eIS country lists for comparison

For anyone wondering, the list of available countries for eIS varies greatly between ca and com. ca list as of Jan 4, 2026. Currently 30 by my count. EU, USA and Australia. NZ, China, HK and Japan are omitted. Dot com help page attached. I didn't cou...

How do I print this label on Canada Post Snap Ship?

I get the screen below. Adding a pickup just adds a pickup, it doesn't bring me anywhere that I can pay for my order. I've tried multiple browsers and it won't let me pay so I can print this label. Please help, I have no other way to print this.

eBay charging sales tax on pure silver coins

Does anyone out there know how long it will take for eBay to issue refunds on incorrectly charged sales tax for pure silver items. I have been waiting for close to two months. I have been assured that it will get resolved as they have a long list to ...

Just got called a "scammer" over the tariffs on packages to the US...

I sold an item a couple of days ago. It's actually a USA medallion, so no tariffs regardless. There's nothing in my title that says anything about tariffs or not, but the buyer got the idea when they bought there would be no tariffs on their order. A...

Has anyone successfully shipped an item to the Canadian eIS hub via Canada Post Lettermail?

Trying to figure out if anyone has successfully had an item arrive at the Canadian eIS hub using Canada Post Lettermail. We emailed eis@ebay.ca on October 19, 2025, looking for clarification concerning the Lettermail issue and have not heard back (ot...

Canada shipping to Puerto Rico

Hello, I am trying to purchase a label shipping from Canada to Puerto Rico, but it won't complete. I see other people have had issues in past. Does anyone know how to get the label to work? If I can't get it to work, I will have to ship at the post o...

Baffled by new Offers system

Besides using Best Offer on most of my listings, I have been from time to time, going through my Active Listings and making specific Offers on "eligible" listings. As of last week, I cannot figure out how to reliably do this. There used to be a "butt...

relist an item vs increased qty

Have there been studies on whether it is better to relist a sold item (if you have multiples of it) or to list it once with higher (than 1) quantity? question 2. scenario: I have 5 same items, sell 1, relist, sell, relist etc. Each time there is a li...

2025 Sales? How are you guys faring?

At this point I am 30% less in sales vs same timeframe last year with November 40% lower and October 82% lower. Most months are more or less the same as last year but the ones that are lower are catasrophically lower. March, June, October, November w...

EIS program!

I got an email saying that I would be in the EIS program, but I don't see any option available yet. I just sold an Item to a US customer and it was just like the EIS but it was because of the Authenticity guarantee program. When will I be part of the...

Is there a way to backup my eBay listings?

I read about the seller who had all his listing deleted and wonder how to best backup all my listings.I use Backblaze but am not sure that backs up my listings, just my computer.I would be devastated to lose all my info and photos as the old books an...

When do the changes in prompted listing being charged start?

I know that they are changing to charging if an item sells if any buyer has clicked on it through the promoted listing program in the last month even if they were not the ones that purchased it. I am going to delete promotions or reduce the ad rate t...

How to offer EIS and US shipping

I’ve figured out US shipping for a few of the categories of items I sell. How do I add US shipping for those items, but still have EIS for the rest of the world? I’m using business policies so I’m guessing it involves making a new policy? Thanks!

Resolved! Unrealistic estimated delivery times for lettermail over the holidays.

The estimated delivery time for lettermail between AB and ON is being shown as 2-3 biz days. Ive been getting hammered with item not recieved cases for packages sent on the 22nd... given xmas and New Years thats like 4-5 biz days in transit. avg actu...