Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

New issue for me seeing cant send invoice to international buyer.

Had buyer past 3 days make 2 purchases different days.I thought ebay would send combined invoice, but i was wrong.Buyer reached out to me requesting combined shipping.Upon trying to send even as a single invoice i get that I cannot send invoice to in...

New expedited lite packet rates now up to 250 grams?

I read about the new CP shipping rates & changes. I just tried to list an item with a weight of 250 grams as expedited lite but it said there was a problem with shipping & while it did not say what it highlighted the shipping I had chosen. Has anyone...

Can't select Shipping policy

Making a new listing, it's impossible to select any of my shipping policies. The dropdown doesn't show. Tried in Chrome, Edge, Firefox, and the Mobile App. Haven't use eBay to make a listing in a while, is there some new trick to this?

Resolved! Chit-Chats. Does it ship to Argentina with full tracking?

Like the title says. A potential buyer is negotiating an offer for one of my watches, but I know that CP internartional packet is not tracked, and their only tracking option is extremely expensive. Thanks in advance.

Sendle has Shut Down

Message on their website: As of January 11 2026, Sendle will be halting all bookings for parcel pickup and delivery. Emails also sent out. Looks permanent.

Shipping Questions re: eBay, CP, Zonos - oh my!

It has been some time since I have sold items to the US, but I need to part with a lot of vintage CDs (all made in USA) that will be of interest to American collectors. I tested a CD through Zonos and there was no duty applicable, so that's one good ...

Belated clawbacks for shipping labels

If I sold an item, bought a shipping label within a few hours from the funds that were pending and well before “we sent your payout”, how does it take eBay 24 days to take the label cost back out of my bank account instead of out of the funds that we...

Resolved! Not duty or tariff, but a $50 delivery charge?

I haven't finished converting my listings to the International Shipping program yet, and some items will not qualify due to their size or excluded category.... BUT... I sold some computer memory recently, which from what I looked up is duty-free for ...

Question about CP missing package claim and unused shipping label

Unfortunately I just had my very first missing tracked parcel to the US in 10+ years of casual selling... and it was a huge order too, 9 kg worth of comic books It's very frustrating because the Expedited Parcel only covers $100 of the item cost, and...

CANADA POST ONLINE SERVICE DOWN (BLANK PAGE)

Has anyone tried to use Canada Post online shipping service today? The site seems to be down with only a blank page staring you in the face.

Canada Post Down?

Everyone getting this?

Screen Shot 2026-01-11 at 8.54.59 PM.png

How can you have almost 100% in customs fees etc. for one item?

Possible Decision On Tariffs Friday

The Supreme Court will be making decisions on a number of cases on Friday at 10 AM ET. One of the cases that could be deciced is the tariff case. I've done some reading and from what I gather it will be very difficult for The Orange Man to recreate t...

Lots of CHARGEBACKS & NEGATIVE FEEDBACK from US TARIFFS! Where is SELLER PROTECTION??

Fellow sellers, I am absolutely FRUSTRATED and you should be too. eBay's "seller protection" is nothing but a hollow promise they have absolutely NO intention of honoring. I know this is happening to many of us. After shipping multiple items to US, s...

eBay International Shipping Program - No Option to Enroll?

Hello, Some time ago, I received a notification indicating that I was eligible to enroll in the eIS program for Canada. At the time, I declined automatic enrollment because I wanted to better understand the program before committing. Since then, I ha...

If trumps tariffs are struck down by the supreme court

If trumps tariffs are struck down by the supreme court (potentially today?) I have 2 questions: 1. Will ebay allow Canada Post labels again eventually? I would assume most things would be able to move mostly tariff free or with low tariffs via Canada...

Ebay charged me for a unused shipping label

On Nov 2025 I sold an item on ebay. I was given a shipping label for UPS. I printed it off and brought it and the item to the nearest UPS store. The store refused to ship the item due to it not being in a box and because of the size of the item, I co...

Stallion - Hit Me w/ Duty Fees After Shipments (CUSMA Related)

Hey all,Has anyone else had Stallion Express hit them with a 25% duty fee on shipments after the shipments took place? My SKUs for Mexican orders were the issues here. They claim that the CUSMA wasn't completed but I was assured by the local branch m...

Tariffs.... Selling from Canada to the USA - Used items?

I sell used car parts - 95% of my shipments go to the USA from Canada. Will my customers have to pay extra? Somewhere? Shipping used items from Canada to the USA - will they be exempt from Tariffs?

Auctions don't default to cheapest shipping option, instead theyre always set to EIS

I have my flat rate shipping option set up on my shipping policies for the US. If i list a regular listing, my listing would default to the cheapest shipping option and have an EIS option as well. But if i make a auction listing, only the EIS is avai...

Has anyone found a place that has a calculator for Duty/Tarrif of US bound packages?

Everyone knows Canada Post has the harmonized code calculator:https://www.canadapost-postescanada.ca/information/app/wtz/entreprise/trouvercodesh?execution=e1s1 And the US gov has a list of Harmonized code lookups for current duties:https://hts.usitc...

Free Shipping vs. Separate Shipping - Selling Strategies...

I am trying to solidify my selling strategies in this new era of uncertain trade policy, inflation and poor policy decisions on the behalf of ebay. From the time that I started taking selling on ebay seriously in 2019 up until early 2025 my strategy ...

So confused - how can I sell stuff but keep my personal info like address and SIN private?

I know the best way is to sell as a business with a proper business number for taxes and a business address (which probably means registering a corporation at least provincially). But what about as an individual if I don't want to go that far? I only...

Resolved! Still unable to see the Expedited Lite change when listing

So, now, over a month later, after it was released, I am still not able to use the new 250g rule; the listing will not post. I can only assume it's something specific to my account or something. I can't imagine this has been broken this long for ever...

Dashboard said sales up 89%, but they're not

I noticed mid to late November my dashboard sales rate increasing, kept rising till it reached as high as 89%. Funny thing was my sales were at best flat to down. Odd? Whatever, a glitch nothing I can do about it. Fast forward a month later, my sale ...

Antique 19th Century Cross bow - Is it allowed to be sold on Ebay?

I might have an 19th century mahogany cross bow for sale but not sure if I'm permitted to sell on Ebay due to the firearms policy. Anyone know for sure?

Why does ebay take a percentage of the shipping cost as a fee?

First quarter 2026 Shipping Supply Coupon

Quick note for anyone looking for their supply coupon. It should be available now or in the next day or 2. (Q1) It will display when you go to make a purchase. It shows on your summary page. The email will arrive in the next day or 2/3/4. Important t...

EIS Program Bug?

Is anyone else experiencing glitches with shipping on their listings? I've had some potential buyers contacting me asking to have shipping added to their country. However, I already have direct shipping to their country available, but when I go to ch...

Zonos HS Code for Books

I was testing HS codes recommended in this forum in the Zonos prepay app and this for printed books. On the Zonos prepay web page (manual input) I put in the 901.99.00 HS Code that was generally recommened but that did not work and Zonos showed it as...