Advice needed on refund

[triber]

When I list, I put a cover-all price for shipping on my listings for Canada. If someone in BC purchases, I lose some, but ON and Quebec it is too high and I give a refund.

Someone just purchased an item and it is going to Quebec, and I need to send a refund, however, they paid by e-check, and I am not sure how to do the refund.

Any suggestions please?

[pierrelebel]

To make a partial refund on a payment received by echeck, you must wait until PayPal notifies you the payment has cleared - 7 to 10 days from now.

[triber]

Thanks Pierre, I thought that might be the case. I never like refunding the whole amount and asking for a new payment, so often the buyer doesn't pay again.

[pierrelebel]

If the amount is small, it may be easier to simply include it with the merchandise.

The buyer will be happily surprised.

[recped]

If you lose a small amount on shipments to BC why can't you make a little bit when shipping to ON/QC?

[triber]

I don't feel that it is fair to the buyers to pay more shipping than the cost, shipping is high enough anyway. I prefer to refund and swallow the underpayments.

Good idea Pierre, I already told the buyer I would be refunding, so it won't be a surpise.