User Activity

Buyer has asked for a refund, but I can't find the place to do it. I would appreciate any help.
I need to cancel an order, I tried Find the listing in awaiting shipment, drop down on the left, Cancel Order, but that just doesn't work, no drop down saying "Cancel Order".
I have my store on Time Away, I don't want to risk sales with the uncertainty of Canada Post.I now want to go to free listings, just got another payment of $35 dollars coming off my bank account. I have questions:1) If I close my store, do I lose all...
I mailed a tracked package to the US around 2 p.m on Friday, and it is still saying that it is not mail when I check the tracking. Nothing I can do, it is gone, and the buyer is asking if I have mailed it. I anyone else have slow shipping?
I had sent a small package rate item to buyer without tracking because it was less expensive. Buyer asked for refund after a week for item not recieved. I explained that mail from Canada to the US takes longer than that. She sent a message 2 days lat...