I had a few claims with Canada Post in the past 4 years, but things seem to get worst with their customer service every year. You have more success getting a refund for a parcel that was lost than a claim for damaged content. I just had a very frustrating experience when they first claimed of not having received my written claim. I waited one month before phoning and inquiring about a refund. I had to file a new claim over the phone. Three weeks later came the written request for more details. I send them the same pictures showing the damage to a antique radio as supplied by the buyer, together with a replacement cost as found on the internet, because actual cost after 45 years was not available on a estate item from my mother! Another three weeks later I was informed that I didn't made my case with the replacement cost - claim denied. As a starter I was lucky that my buyer didn't serve me a neg. during all this waiting time. Second, why do I have to prove a value when the buyer indirectly pays for the insurance cost for expedited mail to the USA? I even pay extra insurance fees for values over $100.00. Any refund doesn't go into my pockets either; it goes straight to the buyer who received the damaged parcel. Furthermore, how would you ever prove the value of an item that was purchased at a garage or estate sale or for any personal vintage item? To be fair towards the buyer do I end-up paying for the shipping damages of any and all insured items? It doesn't make sense!
