Cancelling sale how to refund unclaimed payment

Ok so i started up my ebay again made a new paypal account and forgot to change my payment email on ebay. A few purchases where made and the money sent to my email thats not attached to paypal anymore which i cannot get into because hotmail suspended it because of a bot hack that was sending out spam. Sent buyer a cancellation request and explained the situation. If he agrees to it does the unclaimed money automatically go back to his paypal account?

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Cancelling sale how to refund unclaimed payment

Talk to the folks at paypal on how best to handle this.

 

Personally, I would have first tried adding the old email address (even if the email account is dead) to the list of emails associated with my paypal account.

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Cancelling sale how to refund unclaimed payment


@wrightrhli wrote:

Sent buyer a cancellation request and explained the situation. If he agrees to it does the unclaimed money automatically go back to his paypal account?


No, you'll just receive a final value fee credit if he agrees to the cancellation request.

 

Try this: http://pages.ebay.ca/help/pay/claimpayment.html#form

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