A buyer has opened a case against me for unreceived item even though it's been only 2 weeks since I shipped his item out and I explained in the description that shipping to international countries would take longer.
I'm guessing that he doesn't read or speak English since he opened the dispute on a different eBay website which is also in another language and I can't understand any of the words when I go to the resolution centre on that website.
What should I do? Any help is appreciated.