Ebay is about to close my return case

[dean.forbes]

Ebay is about to close my return case because it's system won't allow me to put in a UPS tracking number.

Does anyone work for ebay?, I need support and can't find any on this.  I've returned an item and got a tracking number from UPS but it won't allow me to enter it in their system.  I'm worried that not only will I have paid for a bad item but now I'll have paid to return this item and will get nothing back.

This is my tracking number with UPS: 

1Z6W315RDL50719111

[pinetreecottage]

Call CS (customer service) they should be able to help you.  Find them at the top left on any ebay page in the tool bar.  Go to "Help & Contact".  There you will find the phone #.  Be prepared to be on hold, so it's best you use a landline, unless you have unlimited time on your cellphone.