Getting refund for fees

[miklamot]

I sold a cell phone to someone last week and then they found out they can't use it in their country so I refunded this person. Now I see the final value fees of $12 are on my eBay fees, how do I get credited for this?

[pierrelebel]

Take a look:  http://pages.ebay.ca/help/sell/cancel-transaction-process.html