Guest Order - Did not receive item, unable to track shipment or open request. How to contact Ebay?

[airpay]

Hi,

Can anyone tell me what I'm doing wrong here, or how to contact Ebay Canada about a item that never arrived?

The item is a video to USB converter that I bought in March using the "guest order" function (I was on a different laptop and didn't have my ebay member password handy).  I've used guest order in the past with no issues.  I paid via my credit card.

I got a confirmation email, item # and transaction #, and an access code to login with via my email address to track the package and status.  The item never arrived.

The problem is that I cannot login using my email and access code that was sent regarding the order.  This also means I can't post a question to the seller or open a request. Since I ordered it as a guest, my actual ebay login account has no record of the order.

Any ideas what I can do? Time has passed and I probably missed some deadlines, and its probably a lost cause, but I kind of needed the item, and its money I lost.   

Is there any other way to reach ebay?  If the login/pword doesn't work, there just doesn't seem to be any way to ask or appeal.  

Thanks,

R in Ottawa
 

[femmefan1946]

The eBay Money Back Guarantee ends 30 days after delivery or last estimated date for delivery.

Did you use Paypal or a credit card to pay?

PP has a 180 day from Payment window for Disputes. Their Resolution Centre is under Tools at the top of the PP account page.

And your card has a 1-800 number to call for chargebacks.