Hi, I recently sold 3 items but the buyer backed out. E bay still charged me the final value fee. Is there a way to get that money back?

[kenbay12]

I was charged a final value fee last month even though the sale didn't go through and I eneded up relisting the items. How do I get that money backfrom e bay?

[heidilynn0_3 · Accepted solution]

Hi kenbay ..there are 2 ways to recover fees..

A mutual cancellation where both buyer and seller have amicably agreed not to proceed..

http://pages.ebay.ca/help/sell/cancel-transaction-process.html

Seller must be sure buyer will accept when ask by eBay otherwise fees are lost.

An unpaid item dispute.. buyer doesn't pay , can close after 4 days , you get your fees back and buyer gets a well deserved strike against their account..

http://pages.ebay.ca/help/sell/unpaid-items.html

[scifan57 · Accepted solution]

If you choose to open the unpaid item dispute or offer a mutual cancelation request, you only have 32 days from the time the listing ended to take action.