How to encourage customers to leave positive feedback?

[autoparts_expert]

How to encourage customers to leave positive feedback? How to increase the positive feedback in very short period? Need help, Emergency. Could you share your successful experience with me? Thanks.

[nan*55]

Sorry can't do that. Have none LOL
Seems less and less people are bothering to leave feedback.

[momoftwingles2]

Hi Laptop,

When a package goes out the door, I send an e-mail through BT to my customer. Here is the example with the customer's name deleted:


Items WILL BE Shipped MONDAY, November 8th from Canada!
________________________________________

**PLEASE NOTE: Post offices are closed in Canada on the weekends. Shipping from Canada may take 10 - 14 days transit time (weekends DO NOT COUNT). Remember that we are dealing with Canada Post, Customs and the US Postal system OR the postal system in another international country. Please rate me on HOW FAST I GET YOUR PACKAGE TO THE POST OFFICE when leaving my feedback and DSR's. Please do not penalize me for delays caused by the postal systems and customs. Thank you! Susan**

Good Morning CUSTOMER,

Thank you for your payment of FRIDAY, November 5th. It was and is very much appreciated.

The following list of items WILL BE shipped MONDAY, November 8th via Canada Post Parcel:

Item Title: A Touch of Jolee's NOEL WREATH Scrapbooking Stickers SS
Item Number: 110288378846
Quantity: 2
Winning Bid: $1.00

Item Title: Jolee's Boutique GHOST PARTY Scrapbooking Stickers SS
Item Number: 120308729774
Quantity: 1
Winning Bid: $1.00

Item Title: Jolee's Boutique FROG WITCH Scrapbooking Stickers SS
Item Number: 110337176529
Quantity: 1
Winning Bid: $1.00

Item Title: Jolee's Boutique FETCH Title Waves Stickers SS
Item Number: 120304877417
Quantity: 4
Winning Bid: $1.00

Item Title: 72 LUGGAGE SUITCASE Vacation Eyelets - TOBACCO BROWN SS
Item Number: 380271497028
Quantity: 1
Winning Bid: $1.00

Item Title: 72 LUGGAGE SUITCASE Vacation Eyelets - SADDLE BROWN SS
Item Number: 380237073587
Quantity: 1
Winning Bid: $1.00

Item Title: 96 EASTER BUNNY Eyelets - Mixed Colors Scrapbooking SS
Item Number: 380238784206
Quantity: 1
Winning Bid: $1.00

Item Title: 480 EASTER EGG Eyelets - MIXED COLORS Scrapbooking SS
Item Number: 380239441302
Quantity: 1
Winning Bid: $1.00

Item Title: 96 TULIP Flower Eyelets - MIXED Scrapbooking Crafts SS
Item Number: 360295379078
Quantity: 1
Winning Bid: $1.00

Item Title: 100 MINI BUTTERFLY Eyelets Scrapbooking SS
Item Number: 360295402853
Quantity: 1
Winning Bid: $1.00

Item Title: 100 VALENTINE Eyelets - X's, O's, Lips and Hearts SS
Item Number: 360267800894
Quantity: 1
Winning Bid: $1.00

Item Title: 100 St. Patrick's Day SHAMROCK Eyelets Scrapbooking SS
Item Number: 380271161078
Quantity: 1
Winning Bid: $1.00

Item Title: 48 Halloween STACKED PUMPKIN Brads Scrapbooking SS
Item Number: 360302523744
Quantity: 1
Winning Bid: $1.00

Item Title: 100 1/8" ROUND Eyelets SUN YELLOW Scrapbooking SS
Item Number: 360302457110
Quantity: 1
Winning Bid: $1.00

Item Title: 100 1/8" ROUND Eyelets RED Scrapbooking Crafts SS
Item Number: 380271062662
Quantity: 1
Winning Bid: $1.00

Item Title: 100 1/8" ROUND Eyelets PASTEL YELLOW Scrapbooking SS
Item Number: 380271062644
Quantity: 1
Winning Bid: $1.00

Item Title: 100 1/8" ROUND Eyelets BABY BLUE Scrapbooking Crafts SS
Item Number: 360302457001
Quantity: 1
Winning Bid: $1.00

Item Title: 100 1/8" ROUND Eyelets BABY PINK Scrapbooking Crafts SS
Item Number: 380271062636
Quantity: 1
Winning Bid: $1.00

Item Title: 100 3/16" ROUND Eyelets ORANGE CANDLEGLOW SS
Item Number: 380265469486
Quantity: 1
Winning Bid: $1.00

Item Title: 100 3/16" ROUND Eyelets PURPLE LACE Scrapbooking SS
Item Number: 360296813052
Quantity: 1
Winning Bid: $1.00

Item Title: 100 3/16" ROUND Eyelets LAVENDER MIST Scrapbooking SS
Item Number: 360296756231
Quantity: 1
Winning Bid: $1.00

Item Title: 100 3/16" ROUND Eyelets PINK ICE Scrapbooking SS
Item Number: 380265115919
Quantity: 1
Winning Bid: $1.00

Item Title: 100 1/8" ROUND Eyelets TURQUOISE Scrapbooking Crafts SS
Item Number: 360302457194
Quantity: 1
Winning Bid: $1.00

Item Title: 100 BABY BLOCK Eyelets - PASTEL MIXED Scrapbooking SS
Item Number: 380266341151
Quantity: 1
Winning Bid: $1.00

Item Title: 100 BABY BLOCK Eyelets - PRIMARY MIXED Scrapbooking SS
Item Number: 380266340506
Quantity: 1
Winning Bid: $1.00

Item Title: 96 WEDDING Eyelets Gowns Bells Limousines Rings Cars SS
Item Number: 380266671232
Quantity: 1
Winning Bid: $1.00

Item Title: 48 Winter Snowman SNOW LOVERS Eyelets Scrapbooking SS
Item Number: 360315160569
Quantity: 1
Winning Bid: $1.00

Item Title: 100 1/8" ROUND Eyelets YELLOW Scrapbooking Crafts SS
Item Number: 360302457182
Quantity: 1
Winning Bid: $1.00

Item Title: 100 1/8" ROUND Eyelets CARIBBEAN BLUE Scrapbooking SS
Item Number: 380271062916
Quantity: 1
Winning Bid: $1.00

Item Title: 100 1/8" ROUND Eyelets LIME GREEN Scrapbooking SS
Item Number: 380271062912
Quantity: 1
Winning Bid: $1.00

Item Title: 100 1/8" ROUND Eyelets BLUE Scrapbooking Crafts SS
Item Number: 380271062906
Quantity: 1
Winning Bid: $1.00

Item Title: 100 1/8" ROUND Eyelets ORANGE Scrapbooking Crafts SS
Item Number: 360302457121
Quantity: 1
Winning Bid: $1.00
________________________________________

Kindly let me know when your package arrives so that I know it is safely in your hands. I have left positive feedback for you and hope that you'll return the favor in kind if you are happy with your purchases. I strive for 5 STAR service with the Detailed Seller's Ratings and if you feel that I need to make improvement, kindly let me know!

• PLEASE REMEMBER that I am shipping from rural northern Saskatchewan, Canada! We are dealing with Canada Post, Customs and your home country's postal system if you live outside of Canada. Shipping time is measured in business days - weekends and holidays do not count. Also note that Canada may have different holidays than your country which affects how quickly envelopes and packages move.
• I ship Monday through Friday as post offices are closed in Canada on the weekends.
• My goal is to ship out by the next day. A few exceptions to my shipping schedule are holidays, -40 degree and below weather, a blizzard in the winter or flooding in the spring. However, I can assure you that your purchases are worth the wait!
• PLEASE REMEMBER to rate my shipping time based on how quickly I ship out!

Thank you again!

It has been a pleasure working with you! Have a good day!

Susan
momoftwingles2
Simply Country Scrapbooking

Check out: www.timeghost.com/~sydney/ Once there click on Families and then on Swanson to view our journey for Emi.

Over the years it has helped to keep my customers informed and to encourage them to leave feedback.

Hope this helps!
Susan

[femmefan1946]

I leave feedback when I print the shipping label and include the shipping label number in the feedback.

Still I'm only getting about 75% response. Some leave it as soon as they get the parcel, some a week or so later.

I assume the emergency is that your customers are leaving low Detailed Seller Ratings? I notice you have a fair number of negs and neutrals, although your annual DSRs look okay.

You could increase the Shipping Rating by offering Free Shipping. That wins you FIVE stars automatically. You could either raise your asking price or eat the difference during the troubled time.

Your negs and neutrals show a percieved pattern of poor communication.

Remember that even a positive feedback may conceal low DSRs.

If you have received too many 1s and 2s, your selling may be restricted.

You may have to contact some of those unhappy customers and ask to have their feedbacks removed.

[femmefan1946]

Several also seem unhappy that you will only replace or offer store credit rather than refunding.

A sophisticated buyer would then go to a PP dispute for a refund. During the time the dispute is open, you will have restrictions on your selling account.

If you lose the dispute, you will be forced into the refund and those restrictions could last up to a year.

Review your feedback in toolhaus.org. What patterns do you see?

[marcopoloca]

**PLEASE NOTE: Post offices are closed in Canada on the weekends. Shipping from Canada may take 10 - 14 days transit time (weekends DO NOT COUNT). Remember that we are dealing with Canada Post, Customs and the US Postal system OR the postal system in another international country. Please rate me on HOW FAST I GET YOUR PACKAGE TO THE POST OFFICE when leaving my feedback and DSR's. Please do not penalize me for delays caused by the postal systems and customs. Thank you! Susan**

That's nicely put, Susan 🙂
i have modified it somewhat and adopted to my own use, thank you for posting it!

[momoftwingles2]

**PLEASE NOTE: Post offices are closed in Canada on the weekends. Shipping from Canada may take 10 - 14 days transit time (weekends DO NOT COUNT). Remember that we are dealing with Canada Post, Customs and the US Postal system OR the postal system in another international country. Please rate me on HOW FAST I GET YOUR PACKAGE TO THE POST OFFICE when leaving my feedback and DSR's. Please do not penalize me for delays caused by the postal systems and customs. Thank you! Susan**

That's nicely put, Susan 🙂
i have modified it somewhat and adopted to my own use, thank you for posting it!

Oh, you are more than welcome! There's always room for improvement!

Happy sales to you!

Susan

[pjcdn2005]

Hey Susan, how is "retirement" going?

[recped]

How to increase the positive feedback in very short period? Need help

You have plenty of feedback,,,,what's the emergency?

In any event, the easiest way is to stop waiting for buyers to go first!

[momoftwingles2]

Hey Susan, how is "retirement" going?

Hi PJ,

Retirement is wonderful! I thoroughly enjoyed our visit with our oldest daughter and two granddaughters. They were here for 2 weeks from Ottawa. I didn't have to worry about going into my office and taking care of work!

And, our girls, Kaitlyn, MacKenzie & Emi, are loving the fact that Mom is available all of the time! We're able to do so much more together and that was our goal.

I still have a bit of product to sell which the girls know in the new year I will list an auction here or there to get things gone. However, I can't imagine that 1 or 2 auctions will take as much time as 4000 listings!

Skating is going great for our girls! Emi, who is 8 almost has two of her double jumps down pat! She's thrilled! The older skaters at the club just shake their head and say it's not fair! However, they also understand that she's more than 1/2 their height and only 42 pounds at 8 years old. It makes a difference!

Life is good! To close my eBay store and basically retire was the wise decision for me and my family. It's not for everyone. And, who knows....when our girls are grown, I may come out of retirement and sell again full time on eBay. But, by then I'm sure eBay will have morphed into something that I don't even recognize!

I hope your sales are going well during this holiday season!

Thanks for asking!
Susan

[axe_n_gear_music]

How to increase the positive feedback in very short period? Need help

I can't believe you would need help with feedback with 21 thousand of them already!!! You have a ton more than anyone else here!

Looks like a lot of packaging and high volume sales...out of curiousity, how many people work with you ?

Cheers,
AXE

[zarzuella]

Axe, I suspect the OP is having problems with too many low DSR's.

Ann

[recped]

Axe, I suspect the OP is having problems with too many low DSR's.

And doesn't understand that it's transactions not feedback that count.