I had a look and it appears your buyer generally only leaves negs - she doesn't say anything unless she has something bad to say.
When I get complaints of damage or faulty items I will always respectfully ask for photos of the item and the packaging to be sent to me. Frequently I never hear from the buyer again but if the buyer refuses or claims an inability to supply images I make sure they understand that I can only process their claim if they return the item to me in the original packaging for closer inspection.
There are some buyers who go to great lengths to switch their broken item for a new item from an unsuspecting eBay seller. I make sure that I say in my email correspondence that it is my policy to insist that I get the item back to insure that it is the one I shipped and to determine the nature of the damage. I might say something like "unfortunately I had experienced situations where an unscrupulous buyer tried to switch items on me so I now mark all items invisibly and I need the item back to examine under ultra-violet light". It's all hooey of course but you'd be surprised at how many cheats disappear.
For those that want to escalate it to a Paypal claim, I invite them to do so. I have had buyers who want their money back and refuse to return the item. Paypal may decide against me but they will generally always insist that the buyer return the item before allowing the claim.
Be polite but be firm. All mail order companies have policies regarding returns. It is not for the buyer to dictate that they receive their money back and keep the item to boot. One way or another make sure you get some evidence of the nature of the damage.
Good luck,
Bill treasure-pot
When I get complaints of damage or faulty items I will always respectfully ask for photos of the item and the packaging to be sent to me. Frequently I never hear from the buyer again but if the buyer refuses or claims an inability to supply images I make sure they understand that I can only process their claim if they return the item to me in the original packaging for closer inspection.
There are some buyers who go to great lengths to switch their broken item for a new item from an unsuspecting eBay seller. I make sure that I say in my email correspondence that it is my policy to insist that I get the item back to insure that it is the one I shipped and to determine the nature of the damage. I might say something like "unfortunately I had experienced situations where an unscrupulous buyer tried to switch items on me so I now mark all items invisibly and I need the item back to examine under ultra-violet light". It's all hooey of course but you'd be surprised at how many cheats disappear.
For those that want to escalate it to a Paypal claim, I invite them to do so. I have had buyers who want their money back and refuse to return the item. Paypal may decide against me but they will generally always insist that the buyer return the item before allowing the claim.
Be polite but be firm. All mail order companies have policies regarding returns. It is not for the buyer to dictate that they receive their money back and keep the item to boot. One way or another make sure you get some evidence of the nature of the damage.
Good luck,
Bill treasure-pot
I think your problems as a seller are far from over.
Your choice for a user ID will not instill confidence in buyers. Why not try something really to the point like im_just_out_for_a_buck or buyer_beware? I'm sure you probably had good intentions and meant for the name to be taken in another way but my first reaction as a buyer would be to avoid your listings.
Good Luck!
Bill treasure-pot
Your choice for a user ID will not instill confidence in buyers. Why not try something really to the point like im_just_out_for_a_buck or buyer_beware? I'm sure you probably had good intentions and meant for the name to be taken in another way but my first reaction as a buyer would be to avoid your listings.
Good Luck!
Bill treasure-pot
That's not at all what I was saying. You don't need to woryy about attracting bad buyers - they are always out there. You need to worry more about discouraging good buyers. My suggestion is the the name "u-deserve-it" ca imply that you deserve something good or that it can imply thet you deserve something bad. The nature of buyers is that they will always assume the worst.
Testing on eBay is never a great idea... you never know what can befall you. treasure-pot
Testing on eBay is never a great idea... you never know what can befall you. treasure-pot
Yikes... my typing is horrible. If anyone needs a transalation of my post 7 above, let me know.
treasure-pot
They're not going to override anything.
Next time before you make any changes, read about it in the help files. It would have explained that you can only make and ID change once every 30 days. Or ask on the boards before making that type of change.
Next time before you make any changes, read about it in the help files. It would have explained that you can only make and ID change once every 30 days. Or ask on the boards before making that type of change.
bestshowtime, that point has already been made but thanks for weighing in and giving your opinion. I'm sure that the OP also really appreciates your use of exclamation marks to emphasize. Next time use salt in the wounds.
treasure-pot
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