overseas shipping in a nutshell takes forever!
I ship to Europe fairly often and usually have feedback within two weeks.
Of course, I only use Air Mail services.
Your experience is why.
If you are having problems with overseas customers and delivery, then take charge of the problem.
Are your customers choosing a cheap slow shipping service and filing Claims when the item does not arrive within 7 weeks? Stop offering the cheap rate.
If the customer wants the item, he will pay for shipping. If not, some sales are not worth having.
If most of your customers (you can define 'most' as any level you like) are content with the long wait, then self-insure by adding a tiny amount to every overseas shipping charge to cover the occasional Claim.
If you choose to ship Surface and without tracking, you will lose Item Not Recieved disputes. But it is your choice.
Oh by the way. You can enter your response to the claim in English. But the only response that will be considered is the Tracking number showing delivery.
Your best bet at this point is to cut your losses. Refund (ouch!!) and politely ask the buyer to refund the refund through Paypal 's Send Money service when the item arrives. There is a pretty good chance that the customer will.
This means you will not be penalized for refusing to refund voluntarily.
If you don't refund, PP will and then will go after you for their money. You will also have a black mark on your seller account.
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