Item returned to seller due to incorrect address, but address was correct?

jaroslawa24
Community Member

Hi all, I purchased an item from a seller in USA (who had a 99% positive ranking), but when I checked the status of my item it said that it had been bouncing back and forth between incorrect addresses and had been returned to the seller. The address I provided was correct - what should I do in this circumstance? I've already contacted the seller twice. 

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Item returned to seller due to incorrect address, but address was correct?

File a claim with PayPal for non receipt

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