I bought 5 items. I waited 4 weeks and then contacted the seller. They cheerfully refunded my money immediately. I would like to leave them 5 stars because their customer service was awesome. That is worth something too. Can I leave them 5 stars although it never showed up?
Yep - that's what I do when it happens. Plus, I make sure to note the prompt and cheerful refund action in the actual feedback so that others know. And the seller gets the appropriate pat on the back. 🙂