My order arrived badly damaged. Who takes responsibility?

[esclyons · Accepted solution]

first you need to contact the seller. if they can't or won't help you then you will need to open a case on ebay,

[reallynicestamps]

Was tthe item sent from the UK or the USA through the Global Shipping Program?

The process is slightly different in those cases.

[mcrlmn]

IMO, contact the seller.

If you are dissatisfied with the seller's response, open a claim with eBay or PayPal..