My package was damaged to buyer. How do I refund payment and postage

[mdl7903]

The item I shipped was badly damaged.

How do I implement a return of monies paid as well as postage

[toby_le_pue]

https://www.paypal.com/ca/webapps/helpcenter/helphub/article/?solutionId=FAQ780&topicID=REFUNDS_CA&m...

[femmefan1946]

If you used an insured shipping method, be sure to claim for the damage. If your shipper was Canada Post I have found that claiming by telephone is usually the most efficient. \

Their customer service clerks are in New Brunswick and very helpful.