PayPal ChargeBack from December of Last year! Unauthorized purchase...

[productaxi]

Oh Golly, Looks like Im getting scammed on a letter mail item;  heres the message I received from paypal today regarding a sale that happened on Christmas of all days; 

Hello Mr....

We were recently notified that one of your buyers filed a chargeback and

asked the credit card issuer to reverse a payment made to you on Dec 25,

2013.

The buyer claims that this purchase was made without authorization to use

the credit card. Their credit card issuer needs additional information from

you about this transaction.

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Transaction Details

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Buyer's Name: -----

Buyer's Email: -----

Buyer's Transaction ID: -------

Transaction Date: Dec 25, 2013

Transaction Amount: -$22.00 USD

Case #: ------

Your Transaction ID:--------

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What to Do Next

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Please respond within 10 days so that we can help resolve this chargeback.

To respond, log in to your PayPal account and go to the Resolution Center

to provide information about this transaction.

The credit card issuer decides if the buyer's claim is legitimate. Once the

credit card issuer receives your information, it may take up to 75 days to

make a final decision.

Because the credit card issuer has reversed the charge for this

transaction, we've placed a temporary hold on the funds associated with

this transaction until the case is resolved. Our user agreement explains

our policies on holding funds.

You can learn more about chargebacks in the Resolution Center tutorials.

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Other Details

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There are no other details regarding this transaction at the moment.

Sincerely,

PayPal

Chargeback Department

Since I can't prove I shipped the item it looks like they are going to reverse it automatically ---

Please see my disputing options in the attached photo -

Has this happened to anyone else?  What do you suggest I do?

Thanks

[jyerxa10]

I had it happen to me one,,,shipped lettermail , no tracking,,, Buyer claimed  Unauthorized purchase on credit card. I just responded that item was shipped Lettermail with no tracking due to cost,,,and added that if

" I was going to use someone elses credit card to make purchases on E-bay why would I have the item shipped to the card holders address". 

Buyer received their  money back but after about 2 month's Pay-Pal saw the light and reversed the money back to me.

[productaxi]

That's a good point.  I think i'll add "Was the item shipped to the cardholder's address?" - as I cannot tell for sure, but the eBay address and the PayPal address is the same.

I still have the email address of the purchaser, would there be any point in emailing them?

[pjcdn2005]

You can email the person and ask if there has been a mistake and perhaps remind them of what you had sent.

But if you don't  hear back them and you have no proof that you actually mailed the item, you will lose the claim. If you wait for Paypal to make the decision they will also charge you a fee...$10 or $20 but if you tell them that you won't fight the claim as you don't have proof that you sent the item, they will take the money but shouldn't charge you.

I don't know what happened in the other poster's situation, I've never heard of paypal reversing an unauthorized use claim. Perhaps the cardholder realized that it was a mistake and cancelled the claim.