In my opinion, both buyers on sellers receive much too many automatic e-mail messages initiated by both Paypal and eBay.
As someone who buys and sells, I believe this to be more frustrating for the sellers. Here's why:
-When buyer buys something, buyer receives e-mail from eBay saying something along the lines of "you've won item", but then ebay also sends a separate "order confirmation" e-mail, but then Paypal sends the payment receipt as well.... fine, so be it even if in my opinion, on an immediate payment item (paid immediately with paypal before eBay finalizes transaction), there is zero need for the messages to the buyers from eBay.
When seller marks and item as shipped or adds tracking information, eBay sends a redundant e-mail message to buyers saying so. I say that is redundant because when the seller uses Paypal shipping, Paypal also sends a (much more useful) message to the buyer.
As I both buy and sell on eBay, I know buyers don't want to be bombarded with e-mail messages that really don't help the transaction go more smoothly. So far, on a typical buy-it-now transaction with Paypal shipping involved, any of my buyers when I sell something, automatically receive up to 5 e-mail messages, none of which I have any control of. I don't believe automatic messages equals good communication, but as a seller, I am essentially forced to allow that status quo. However, because eBay and Paypal already send buyers too many e-mail (in my opinion), I can't as seller, send personalized transaction and shipping updates to my buyers because I risk upsetting buyers buy having them sent yet another e-mail message for something that really should be a simple purchase.
Okay, so that above stuff is pretty much all background so you can see where I am coming from.
Now, when a seller uses Paypal shipping, the Canada Post event notifications are also being sent, in addition to the message from eBay about the item being shipped, and also in addition to the Paypal Shipping notification message. But it doesn't stop there. One message is sent to the buyer as soon as the shipping label is created. So that's already 3 separate e-mail messages (one from ebay, one from paypal, and now one from Canada Post) telling the buyer that the item will ship shortly. Then, after you, as the seller, actually does ship the package, Canada post sends ANOTHER e-mail to the buyer. I suspect that Canada Post will also send an e-mail message to the buyer any delivery attempt and also a (useless) e-mail as well to tell the buyer the item has been delivered (when they already have it). Why did Paypal think it was necessary to opt everyone into this automated (and sometimes annoying) automated messages. I should be enough that the buyer has the tracking information and check the status when they choose to. And if, as a seller, I noticed that the buyer hasn't picked up a package at the post office, let me contact the buyer. No need to bombard my buyers with all these messages...
One more thing: It gets better. Paypal has opted in for these Canada Post notifications for the SELLER as well. Why does the seller need to receive message that the label was created, that the item was shipped, and that the item was delivered? The seller would already know if an item is shipped, especially when it is the same person who shipped it.
Thanks for reading my long-winded semi-rant but the TLDR is pretty much this: I wish Ebay and Paypal would stop sending so many e-mails to my buyers, and that Paypal would stop automatically opting both the buyer and seller into the Canada Post notification emails.
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