One other thing that I believe E-bay management really needs to re-think at the highest levels is: who it's customer is and what the relationship is to sellers.
The end customer who buys the product we are selling is NOT e-bay's customer. No amount of amending the user agreement with sellers and no amount of insistence by e-bay employees will make it so. Your customers are US - the sellers. We pay monthly fees to sell on here. It is US that you should be concerned about. In turn it is our job to worry about what the buyers want, not yours. There is no way that you could possibly know more about what the buyers want than your sellers do. Whomever came up with the idea the company should treat the end buyer as the customer and sellers as quasi-employees with no benefits or guaranteed income, in my mind is probably someone with an MBA, who has only ever worked for large companies and never actually run a business themselves.
The end buyer is our customer period.
We are not your employees. Please stop treating us as such.
