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All of our listings have the same countries excluded from every single listing due to past problems with postal services in those countries.
ALL your listings state worldwide without any exceptions (even Nigeria which is the country I used to check) and except for the Moorcroft bowl have a shipping charge showing.
"the problem which was clearly stated in OUR ORIGINAL POST if anyone bothers to actually read it before spewing out any responses whatsoever,"
I did read the original post, read it again and took the time to check the listing.
What is the question?
That listing clearly did NOT block any country.
You state someone purchased and later paid from a country you have blocked. What is the country? How did you block it since there is no evidence on the listing that any country was blocked. And the same comment applies to other listings I checked.
You may notice that most regular posters here have substantial eBay selling experience and usually come to a quick understanding of the problem and offer solution. They offer their time freely and have earned the respect of the eBay community. In this specific instance i frankly do not know what the problem is as your posts contradict the information in the listing.
If you do not want to ship, refund the buyer. If you get a default or negative feedback as a result, there is no point in blaming the buyer or eBay.
"What is there to NOT UNDERSTAND."
Your listing does not show any blocked country. Your other listings also do not show blocked countries.
When I check other sellers, I do see "blocked countries". So it is not a system wide problem.
Once again, what was the country you "blocked" and did not want to ship to?
How did you block that country?
Have you checked the list of "blocked countries" in your shipping preferences? What does the list look like?
It is too easy to always blame eBay's software. They often have problems. However, that does not appear to be the case here.
Instead of using block letters in your messages, why not simply and calmly explain the situation. Your posts have not done that.
We do not wish to make our blocked county list public for business reasons.
That is something which on eBay is totally IMPOSSIBLE. Countries on your exclusion list are shown to anyone who looks at your listings.
It seems like you are living in an alternate universe where eBay works the way you think it should. Here in the real world things are different.
We were hoping for past experiences from experienced sellers that may have encountered similar situations and hoping to learn from them but instead we landed in the middle of an inquisition........typical of this particular forum anymore....
Seems like you just want people to agree with you even when you're not correct. That's quite typical of some people, ask for help, then reject that help when it's offered.
The problem is relatively simple.
"We do not wish to make our blocked county list public"
Somehow, the original poster thinks it is possible to block countries without the world knowing about it.
eBay does not work that way. "Blocked" countries are not a secret.
When a seller wishes to ship worldwide but restricts buyers from specific countries, one must list those "blocked" countries (or continents). A typical listing may look like this:
Ships to: Worldwide See exclusions
Under the "Shipping" tab, you will find (for example):
Shipping to: Worldwide
Excludes: Africa, Central America and Caribbean, South America, China
The procedure to block countries is explained by eBay: http://pages.ebay.com/help/sell/buyer-requirements.html
To block buyers in states, territories, or countries you don't want to ship to:
Go to My eBay > Account > Site Preferences.
In the Selling Preferences section, scroll to Shipping preferences, and then click Show.
Next to Exclude shipping locations from your listings, click Edit.
Select the states, territories, or regions you don't want to ship to. You can exclude entire continents or select Show all countries, and then select the specific countries you don't want to ship to.
All excluded countries you select will appear in the lower section of the page.
Select Apply to all current live listings to apply these exclusions to all your current listings.
Click Apply to save your requirements.
Finally, it is important to remember to click the box on SYI3 following the "Shipping" information section.
Otherwise, the listing form (SYI3) will show:
Excluded shipping locationsYour listing may be visible on other international eBay sites. To exclude buyers in certain locations from purchasing your item, create a shipping exclusion list. No locations are currently excluded. even if your "preferences" contain your list of "blocked" countries.
" If you read the postings and responses in today's Board Hour, you will find that this is confirmed by eBay staff,"
Readers are invited to read the comments from the eBay.ca staff on the subject:
Post # 7
"I've looked at your items and preferences and confirm that something isn't right here. I've flagged this to the appropriate team for further diagnostic. I'll update this post when I have more info." (no update was provided before the end of the "board Hour")
Post # 12
"It would actually be better to not do anything for now so that whoever is diagnosing the problem actually has something to look at"
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