c!~~_7.JPG "kalvin@ebay.com"){kind=avatar}
w~~_7.JPG "pjcdn2005"){kind=avatar}
Bonjour eBay Canada members!
Moving forward, you'll have a chance to ask questions a few hours in advance. eBay staff will remain available from 1PM - 2PM Eastern to answer questions live as well as catch up on those posted earlier.
Today we've got Rodney, Bryan, Raphael & I - let's get this show on the road!
@thebarterersdog wrote:
Good Afternoon,
I have a strange situation where a seller won't send me an invoice despite all my requests for one. I did get a response before the problems started and it was a quote of around $20 for which I'm okay with paying. But when I sent a request for a total invoice to pay including the seller's quote, I got a request to cancel the transaction.
This seller is listed as very willing to ship to Canada; I even got a shipping quote... so what's the problem and why ignore my invoice requests. I did not accept the request to cancel, so now the transaction sits in limbo land. Soon, the seller can launch a 'did not pay' claim which would be crazy, but hey, so far hasn't been easy street with this seller.
My thought is that the seller listed too low for an auction and no one else bid against me. I can't control that, but I shouldn't be penalized with embellished shipping costs to make up for the seller's item loss... I could be nasty and leave rotten feedback, but I just want what I won.
Would appreciate your help, suggestions...
Hi thebarterersdog,
Have you had a chance to give them a call? Sometimes this helps.
You can drop me an email with the item number & see what advice our Customer Support team can provide in this situation. I definitely wouldn't leave negative feedback at this point - let's see what can be done to try & find a amiable resolution.
Thanks,
@pocomocomputing wrote:
Curiosity question on eBay messages from using the eBay message system for the past year or so.
If I send a message to a seller through the contact the seller, the message must be 1,000 characters or less. If I reply from eBay messages, I have up to 2,000 characters.
Why the difference?
Hi pocomocomputing,
I honestly have no idea why the eBay Messages are set up that way. I'll try to find out. For now my best guess would be to accommodate for the original message to be visible below the reply.
@pocomocomputing wrote:
kalvin, how is your email working now?
I sent an email on an issue on browsing listings on the Apple iPad when not logged in to eBay. I did not receive a reply back yet.
Did you get this email?
Hi pocomocomputing,
Working great, thanks! I've been able to send replies to members since late last week - one of which you replied to 🙂
I don't have an answer for you on that one yet, so I haven't replied. You'll hear from me once I have an update to share.
Thanks,
@pocomocomputing wrote:
eBay new Forums Ask a question
When you use ask a Question, it gives suggested posts to review. There is no date on the post retrieved so a question brings up years old topics. Many old topics are not relevant today. Even 6 month old posts can be inaccurate (questions on eBay store fees for example since the change may 1st).
I would think that the date be shown as well as a warning to review posts with newer dates (within the last year).
Great suggestion - I'll put that forward for you.
@pocomocomputing wrote:
What happened to the $750 amount for eBay.com Seller Protection? It was there back in early July, 2013 form a quote I posted in a topic back then. The fall 2013 Seller Update made a lot of changes to eBay Seller Protection so I assume it was removed then.
Here is a link to a topic disusing the amount for eBay Seller Protection today in these forums with a copy of the old eBay Seller Protection mentioning the $750 amount that is now gone.
community.ebay.ca/t5/Seller-Central/Missing-In-Coming-Package-from-the-States/m-p/148701
post 14 is what I am referring to.
I can still see the $750 mention on the Seller Protection help page you linked to on the other thread:
http://pages.ebay.com/help/policies/seller-protection.html
It's there is you expand the eBay Buyer Protection cases section.
For reference, what this is about is if a seller sells an item for which the total price (item price + shipping + taxes and any other fees charged to the buyer) exceeds $750 and an eBay Buyer Protection case is opened by the buyer for that transaction, the seller will only be protected by eBay if the item was shipped with signature confirmation at delivery.
@rose-dee wrote:
Hi Kalvin!
Some time ago, I had found (can't recall where) a link that I could use to view my eBay listings as if they were being viewed on a mobile phone. This was incredibly helpful, and led to my making a number of critical revisions to my listings. For example, I discovered that mobile viewing "broke up" my listing description/frame and made the photos within it very hard to access. So I now duplicate my photos in the eBay gallery, which displayed easily on the "virtual" mobile device. That link has since become defunct.
I'm wondering if there is a tool or link that you can point us sellers so that we can "preview" how our listings will appear on mobile devices. It doesn't have to be perfect or even universal, just a sample. I always feel as if, on the one hand, eBay is telling us to become more attuned to mobile buyers, yet on the other hand I can't seem to find direct, specific assistance for mobile selling. I'm just struggling in the dark, hoping for the best. Can you help?
Hi rose-dee!
Not aware of such a tool, but I would recommend sticking to plain text descriptions & upload photos in the uploader section. This optimizes the mobile experience for buyers & presents a cleaner look as they view listings.
@rose-dee wrote:
So, if I understand what you're saying, this is distinct from the Paypal coverage, which requires signature confirmation for anything above $250.00 US?
Why are the two so different? Is it that the Paypal system covers the buyer (for loss, damage, etc., i.e. actual insurance), while the eBay protection covers the seller in the event of an INR case? Maybe I'm being dense, but I'm confused...
Hi rose-dee,
Any transaction from which arises a probelm will either be covered under PayPal's Purchase Protection or eBay Buyer Protection, never both. What determines which by program a dispute is handled is what eBay site the item was purchased on. If a buyer goes to eBay.ca to buy an item, that transaction is covered by the PayPal program. If the buyer went to eBay.com, it'll be under eBP.
eBP was launched in 2008 on eBay.com and is a much more involved protection program via which eBay promises a buyer that we will intermediate any dispute arising from a transaction, either for items not as described ot items not received at all. eBP makes the promise to refund a buyer on behalf of a seller and recoup the money from the seller afterwards to ensure a fast and complete resolution of any problem.
On eBay.ca, we are still on the PayPal program for now. That program works very differently, where PayPal only provides a platform for dispute resolution, withoput really participating in the dispute or making decisions as to who is wrong and who is right. This is partly why both programs have very different rules.
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