c!~~_7.JPG "kalvin@ebay.com"){kind=avatar}
w~~_7.JPG "pjcdn2005"){kind=avatar}
Bonjour eBay Canada members!
Moving forward, you'll have a chance to ask questions a few hours in advance. eBay staff will remain available from 1PM - 2PM Eastern to answer questions live as well as catch up on those posted earlier.
Today we've got Rodney, Bryan, Raphael & I - let's get this show on the road!
@pjcdn2005 wrote:
Good morning/afternoon,
A few days ago, a buyer filed a cc chargeback through Paypal for an unauthorized transaction. It was an inexpensive item and there was no tracking or proof of shipment so I did not contest the chargeback. The paypal case has been closed and the buyer refunded.
My question....The buyer had left positive feedback about 10 days after I mailed the item so in my mind, the buyer received the item and was happy with it. Although that info would not be helpful in a chargeback or buyer protection case, I was wondering if there was any point to reporting the buyer through the ebay report link just in case they had a habit of leaving feedback and then filing a chargeback? I know that I wouldn't benefit by doing this but it might give ebay a heads up about the buyer. Or not?
Hi pjcdn2005,
Filing a report doesn't necessarily mean an automatic action is taken on a member's account, so definitely let us know when you think it's worth taking a look at. Member reports help us keep subpar experiences (buying or selling) to a minimum, so thanks in advance!
Thanks,
@rose-dee wrote:
@2noggins wrote:
The official amount is $750 http://pages.ebay.com/help/policies/buyer-protection.html#resolution1
If an eBay.com seller were to accept something beside PayPal, the $750 threshold would apply since cases could only be opened on eBay.
If an eBay.com seller accepts PayPal, it would be prudent to go with the lower, $250 threshold, since a buyer could open the case with PayPal.
Can I ask the eBay staff here to confirm whether this is accurate?
This is almost all accurate, the only thing I would say is it's not what site the seller sells on that counts in terms of whether a transaction will be covered under eBP (which is the program that has the rules we're discussing here), but the site on which the buyer purchased the item.
@2noggins wrote:
But raphael, if buyer purchased on ebay.com, what is preventing a buyer from filing a dispute via PayPal? AFAIK, PayPal still requires sig conf for transactions over $250.
As I said, what you wrote is accurate. I'm certainly not saying that a seller shouldn't use the best possible protection for themselves.
@vintagenorth wrote:
Hi, on my other ID, when I list patterns (on .com) one of the Item Specifics it asks for is actually "pattern". I never know what to put under that item specific. I've tried various things, I've looked at other sellers listings and can't seem to find any definitive answer and item specifics are important we're told. Where or who would I go to to find the answer to this question? Thanks.
Hi vintagenorth,
This sounds like an off-eBay solution - this is a field you'd fill in based on what you find out about patterns. Or if there are sellers with similar inventory, perhaps they'll be happy to point you in the right direction? Might also be worth starting a thread to see what others suggest.
Best of luck!
One more comment about the $750 signature...
This is on .ca
http://pages.ebay.ca/help/policies/seller-protection.html
eBay Buyer Protection cases (applies to items sold on eBay.com only)
If a buyer claims an item hasn't been received
For item not received cases, you're protected from losing a case if you ship within your stated handling time and provide tracking information before you or the buyer asks eBay to make a final decision. To be protected, the tracking information will need to show proof of delivery from a shipping company that clearly displays:
The delivery status of the item as "delivered"
The date of delivery (which reflects that you shipped within stated handling time)
The recipient's address, displaying at least the city/state or ZIP code (or the equivalent) of the address listed in either the eBay Order details page or the PayPal Transaction Details page, and
For items $250 (or local currency equivalent) or more (based on the total amount of the sale, including the cost of the item, shipping, any other fees a seller may charge, and any sales tax), proof of the recipient's signature to confirm delivery is required where such signature confirmation service is available from the shipping company
That info comes up when I click on the link that says
eBay Buyer Protection cases (applies to items sold on eBay.com only)Shouldn't that say $750 since it is about the ebay buyer protection plan?
Thanks poco - great information! I had a feeling that technology would quickly catch up with eBay and other ecommerce sites, since so many people are apparently now doing mobile shopping (or at least Window-shopping, if you'll pardon the pun). Let's hope not in their cars - eeekkkh.
Are you sure you're not working for Apple? Such a glowing recommendation! 
@pjcdn2005 wrote:
One more comment about the $750 signature...
This is on .cahttp://pages.ebay.ca/help/policies/seller-protection.html
If a buyer claims an item hasn't been receivedFor item not received cases, you're protected from losing a case if you ship within your stated handling time and provide tracking information before you or the buyer asks eBay to make a final decision. To be protected, the tracking information will need to show proof of delivery from a shipping company that clearly displays:
The delivery status of the item as "delivered"
The date of delivery (which reflects that you shipped within stated handling time)
The recipient's address, displaying at least the city/state or ZIP code (or the equivalent) of the address listed in either the eBay Order details page or the PayPal Transaction Details page, and
For items $250 (or local currency equivalent) or more (based on the total amount of the sale, including the cost of the item, shipping, any other fees a seller may charge, and any sales tax), proof of the recipient's signature to confirm delivery is required where such signature confirmation service is available from the shipping company
That info comes up when I click on the link that says
Shouldn't that say $750 since it is about the ebay buyer protection plan?
Since a CA seller, unless shipping only to the US, has no way to know what site their item will be purchased on, we thought it would be more prudent to state the lower PayPal Protection threshold to helo sellers be protected in all occurrences. Please pardon the white lie, it's for your own good 🙂
@rose-dee wrote:Thanks poco - great information! I had a feeling that technology would quickly catch up with eBay and other ecommerce sites, since so many people are apparently now doing mobile shopping (or at least Window-shopping, if you'll pardon the pun). Let's hope not in their cars - eeekkkh.
Are you sure you're not working for Apple? Such a glowing recommendation!
Apple iPad is a great tool. I am usually not impressed with technology changes. Old and tired of change. The iPad is fun to use. I do not have any expereince listing with it and will try sometime to see what that is like one day.
raphael@ebay.com wrote:Since a CA seller, unless shipping only to the US, has no way to know what site their item will be purchased on, we thought it would be more prudent to state the lower PayPal Protection threshold to helo sellers be protected in all occurrences. Please pardon the white lie, it's for your own good 🙂
But ... my head's spinning a bit now. Wouldn't it be prudent to state $750 so that Canadian sellers would be fully protected in the event a buyer purchased the seller's item on .com? I thought I'd finally understood all this -- obviously not. 
@pjcdn2005 wrote:
raphael@ebay.com wrote:
@2noggins wrote:
But raphael, if buyer purchased on ebay.com, what is preventing a buyer from filing a dispute via PayPal? AFAIK, PayPal still requires sig conf for transactions over $250.
As I said, what you wrote is accurate. I'm certainly not saying that a seller shouldn't use the best possible protection for themselves.
Now I'm really confused. I thought that in a previous post you meant that if an item was purchased on .com, the buyer had to open a claim through ebay and could not open one in paypal? But your post above seems to contradict that.
No it doesn't. I may be wrong, but even though the eBay site will serve the eBP experience to an eBay.com buyer, they can still go to PayPal and file a claim there if they used PP to pay. It's the same as being able to make a claim with your credit card company if that's the funding source you used on PayPal. In that example scenario, you could dispute with PayPal or your credit card independently.
In short, what I'm saying above is that if a seller feels more secure using signature confirmation on all items above $250, why wouldn't they?
