As you are likely aware, the Canadian Union of Postal Workers (CUPW) has issued notice of its intention to disrupt normal Canada Post delivery services with strike actions. If the parties do not come to an agreement this week, the strike is expected to begin on Friday, November 15.
This labour action may affect the flow of shipments within Canada and impact the operations of Canadian eBay sellers. However, eBay remains open for business, and we suggest you do, too. All active listings remain unchanged and buyers can still view and purchase your eBay listings as before.
To minimize the impact of these strike actions on your business and customers, we recommend the following:
- Keep your listings active. To help manage expectations, consider extending your handling time.
- Consider adding an alternative shipping option to your listings. Note that UPS and FedEx services are still available on eBay Labels.
- Offer local pick-up for buyers in your area.
- Communicate proactively with buyers and accommodate those buyers who may wish to cancel orders that have not yet shipped.
- Keep an eye on the community boards where we'll provide updates during the strike.
eBay is working to monitor and adjust estimated delivery dates and eBay Money Back Guarantee timelines to ensure that you are not penalized for late shipments due to the labour disruption. A reminder that, regardless of the shipping service offered, sellers will not be penalized if they ship with an eBay shipping partner offering equivalent or faster estimated delivery dates.
You can monitor updates on the strike actions on the Canada Post website. Keep reviewing eBay’s announcement page for more information and, as always, thank you for selling on eBay.
