We’re committed to the benefits of selling and buying pre-loved fashion, and its positive impact on our environment. To help simplify your selling experience and remove any hesitation buyers may have when shopping for pre-loved clothing, we’re excited to let you know that we’re expanding our item condition options for pre-loved clothing listings.
3 new pre-owned conditions to choose from
Previously, when listing pre-loved clothing, you could only select ‘Pre-owned’ as the item condition. Starting February 4, 2025, you’ll have three options to pick from: Pre-owned - Excellent, Pre-owned - Good, and Pre-owned - Fair. The existing ‘New with defects’ condition will also be renamed to ‘New with imperfections’.
Check out the table below for detailed descriptions of these conditions.
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Pre-owned - Excellent
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Like new, previously worn, but with little to no signs of wear.
This item has been previously worn, however, it’s in excellent condition. Any signs of wear should be shown and described in the seller’s listing.
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Pre-owned - Good
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Gently used with light signs of wear and/or visible flaws.
This item has been gently used and is in good condition. It might have a few signs of wear, but all imperfections should be shown and described in the seller’s listing.
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Pre-owned - Fair
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Significantly visible flaws, heavy signs of wear, and/or missing or damaged components.
This item has significantly visible imperfections and signs of wear. All imperfections should be shown and described in the seller’s listing.
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To view the entire list of categories that’ll receive these new conditions and for more information about what constitutes flaws, signs of wear, and imperfections, visit our Conditions for pre-loved clothing page.
With these new options, you’ll be able to provide your buyers with a clearer understanding of your item’s condition, helping to reduce the likelihood of returns due to condition-related issues.
Ready to perfect your pre-loved clothing listings?
Starting February 4, you can use our updated item conditions when creating or revising pre-loved clothing listings. Here are some important details you should know:
- Once this change takes effect, all your existing ‘Pre-owned’ clothing listings will automatically update to ‘Pre-owned - Good’
- You’ll need to review these listings to ensure the condition accurately reflects each item, and if necessary, revise your listings individually or in bulk to select the appropriate condition
- If you use a third party provider to manage your listings, our new condition options will be available through their tools
Start preparing for this change by reviewing your listings to determine which new conditions best fits each item.
Review your listings
Once the new conditions are available, please revise your listings as soon as possible, as accurate item conditions are crucial to minimizing returns and ensuring your listings appear in the correct search category.
