@herminisembran-0 wrote:
I did not receive the item I paid within the 30 days period . I contacted them and replied that [they] will sent me new one. Waited for another 30 days and still no item ! I sent a message and replied out of office up to Feb.02,2017.. Again I sent a message to them on Feb.O4. Until now they do not reply! Try to go to your guaranteed refund but the 30 days lapsed ! Now where can I get helped regarding my refund ?
On eBay a buyer has 30 days after that LAST estimated delivery date to file a claim. I take it this has come and gone long ago.
(If you go to the bottom of the page and click on RESOLUTION CENTER, is the item there?)
If you have a PayPal account you have 180 days from when you PAID to file a claim using their resolution center. Use the drop down menu under TOOLS.
If you paid by credit card only the you have to call the customer service number on your card statement and tell them you need to do a chargeback for a not received item.
For future reference,
Make a note of when your claim period expires. Mark it on the calendar, use the "add note" option in your Purchase History, or both. Do not let the claim date pass.
When you contact the seller, do not accept a promised replacement. They are not usually sent. When you buy cheap from China there is no tracking and these items can take months to arrive. Sellers promise replacements knowing eventually the first item will show up.
Do not get into an extended to-and-fro with the seller.
If you are going to go through with a claim, always click that you want a REFUND. The seller has a few days to respond, and if they don't or they delay you or do anything other than issue a refund, just get eBay to step in and solve it for you.
